Solved

Outlook 2013 Exchange Mailbox not updating

Posted on 2013-01-13
3
22,232 Views
Last Modified: 2013-02-28
Hi Guy's,

I'm running Outlook 2013 connecting to a 2010 Exchange server. When i first installed Outlook 2013 i noticed there was a 2-3 minute delay between new email hitting my phone/iPad and appearing in my inbox.

Over the weekend i formatted and re installed my laptop. For the last couple of days i've noticed either the delay has extended or email's just aren't coming through at all.

My phone shows 4 unread new emails, but i have no new emails in my inbox. Outlook is showing as connected to exchange and all folders are up to date. If i force an update by hitting update folders it updates.

As i was just writing this however i just noticed it went the other way - new email in Outlook, but not on my phone?

I've wiped the profile settings in Outlook thinking that might be the issue, but still same problem.

Any ideas whats going on?
0
Comment
Question by:elemist
3 Comments
 
LVL 5

Accepted Solution

by:
Rinil earned 250 total points
ID: 38773252
hi,

there might be some delay if you use in cached exchange mode, try switching to online mode
http://technet.microsoft.com/en-us/library/jj683103.aspx

the above link has all required information for the optimal mode selection and configuration.

hope that helps
0
 
LVL 18

Assisted Solution

by:suriyaehnop
suriyaehnop earned 250 total points
ID: 38773500
Also, you have check on OWA, if the message appear as same as your mobile then it look like that Outlook 2013 in cache mode has issue to sync with server. You may check "Defind Send/Receive Groups".
0
 
LVL 1

Author Comment

by:elemist
ID: 38937955
Online cache didn't make a difference. Whilst there's still a delay between my phone/ipad and when outlook gets the message it doesn't appear to be as bad as what it was initially. It may have been fixed in the last round of updates that i installed.

Thanks for your responses. I'll split the points between you
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question