I Lost Global User Account Password for EMC VNX 5300

Hi All,

I have forgotten the password of my global Account on my EMC VNX 5300

I still know the root and the nasadmin password
but I cant use them to logon using [Global], only [Local] works

I try ssh the Control Station using Root and nasadmin
from there I reset the global account user password but it did not work

Which procedure should I follow to recover my global user account password.
EMC-VNX.JPG
tanopatriceAsked:
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tanopatriceConnect With a Mentor Author Commented:
Thank You meyersd for your suggestion;
But I finally find a solution on EMC community Forum
Here is what I did:

I connected via ssh on the Control  Station using local account.
Created a Global Account using this command:
/opt/Navisphere/bin/navicli -h spa security -adduser -user temp -password temp -scope 0 -role administrator

Open in new window

log in to Unisphere with the user account "temp" go to the "Domains" Section  and the click "Manage Global Users," highlight the "sysadmin" account and then click "Modify," to change the password.
log out and log back in, as sysadmin and delete the temp user account you just created.
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Duncan MeyersCommented:
You need to reset the block password. To do this, you'll need the serial cable. Plug the serial cable into the service port on Storage Processor A. Set up a serial PPP VPN on a Windows laptop using 115200, 8, n, 1. Username is clariion, password is clariion! for the PPP session. Then point a web browser to 192.168.1.1/setup. Scroll down until you see a button that says Reset Domain Security. Click this and OK to the pop-ups. Note that this is **not** disruptive to array operations - you can do this anytime. Repeat for Storage Processor B. Now disconnect your serial cable, fire up your Unisphere session and you'll be prompted to create a new administrator user and password. Done!
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Duncan MeyersCommented:
Cool! Thanks for the update.
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tanopatriceAuthor Commented:
This is what I try and works for me
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