window 8 login issue

Hi ,

My sis bought window 8 laptop and setup herself with gmail account . After that she has forgot password that can't remember . My problem is when she login window only can see gmail password and can't login , Is there anyway to login with other account such as administrator or local user ? please advise


B.rgds
mgzawmyominAsked:
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Imtiaz HashamConnect With a Mentor Technical Director / IT ConsultantCommented:
The default Administrator account has been disabled by default and the user account is the only one with the password.

The other thing is there are recovery options but I bet you haven't created a USB disk of any sort for password recovery.

There are other pieces of software that I have used on Windows 7 and as the kernel is similar between Windows 7 & Windows 8, I don't see how it won't work.

It's a linux based tool
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Imtiaz HashamTechnical Director / IT ConsultantCommented:
I can't give you the CD because it's not allowed for upload.  Please give me a place to upload it for you.
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Imtiaz HashamTechnical Director / IT ConsultantCommented:
Also, doesn't it work with reset using the email address?
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Sikhumbuzo NtsadaConnect With a Mentor Senior IT TechnicianCommented:
I used Ophcrack in the past; I am not sure if EE will agree with it or not.
But it is a free tool.
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bcruse32347Commented:
Use a diffrent computer to login to the Gmail website and recover/reset the password. Turn on the new laptop making sure it is connected to the internet and login with the new password.
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Imtiaz HashamConnect With a Mentor Technical Director / IT ConsultantCommented:
But is the computer password same as the gmail password...  In that case, it will work otherwise you will need a password reset to access the SAM.
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