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Outlook Freezes when trying to search a shared Exchange 2010 Mailbox

Posted on 2013-01-14
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Last Modified: 2013-04-17
3 users in our orgnanization are experiencing lagging and freezing when trying to search a mailbox that they all have Full control and Send As permissions to. They can search their own mailboxes without issue. Outlook will eventually return some results; but the user cannot click anything else within the app or it'll completely crash.

There are no issues with any other shared mailboxes in our organization. What do I need to do short of re-creating the shared mailbox account?

We have a Windows Server 2008 R2 level AD and Exchange 2010 Server.
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Question by:nti1999
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by:Manpreet SIngh Khatra
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3 users in our orgnanization are experiencing lagging and freezing when trying to search a mailbox that they all have Full control and Send As permissions to - What is the size of their OST's

What do I need to do short of re-creating the shared mailbox account? - Depends what is their size and not sure if it could be some corruption

- Rancy
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by:nti1999
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They range from 2.36 GB to 3.89 GB ost file sizes. The shared mailbox itself is only 458 MB in size.
I've also given the same permissions to myself as a means of testing and seaching seems faster. My ost file is 1.10 GB in size.

So I am guessing that we need to archive more frequently on these user's mailboxes?
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by:Manpreet SIngh Khatra
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I guess so as well ... not sure if you tried to create a new Outlook profile for one of them and check if its wasnt due to OST or Outlook profile corruption issue

- Rancy
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by:nti1999
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I have tried re-creating the profiles on a few; but that hasn't resolved the issue. I've created a new Archive and retension policy for the mailboxes which will move items over 6 months old out of the main mailbox to see if that helps. Although I am not sure of how much of an improvement it'll be.
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by:Manpreet SIngh Khatra
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What action does the policy take ?

- Rancy
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apache09 earned 500 total points
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What version of outlook are these users using?

Make sure they have the latest service pack installed for them
There are some knonw searching issues

Office 2010
http://support.microsoft.com/kb/2460049

Office 2007
http://www.microsoft.com/en-us/download/details.aspx?id=27838
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by:nti1999
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I'll take a look at the links posted. We're using Outlook 2010 with the latest service pack installed on all systems.
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by:nti1999
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Searching has become a bit faster after making the changes to the archive frequency; but still slower than when they perform a search on their own mailboxes. I am in the process of compacting their OST files and will test again.
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