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Lync and VOIP

Posted on 2013-01-14
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Last Modified: 2013-01-18
Greetings,
my company recently upgraded from Office Communications Server to Lync Server.

Back in the day, we used to select a contact on the OSC client, and click call, and the VOIP phone would ring to start the the call.  Lync is not doing that.

How would I configure Lync to allow someone that feature?

thanks.
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Question by:Evan Cutler
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4 Comments
 
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Expert Comment

by:voipman
ID: 38776614
I believe you are looking for phone control correct not trying to call someone in a lync to lync call using just lync right?  What type of phone system do you have?
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Author Comment

by:Evan Cutler
ID: 38776668
we have the cisco voip phone series.

When I clicked on "call" on a contact in OCS, my voip phone would ring for me to pick up, then it would ring on the far end.

Now, I have to manually punch in the numbers from Lync, or attempt to make the call via computer.
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Accepted Solution

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voipman earned 500 total points
ID: 38778788
You have to connect lync into CUCM.  Then you can do that.  It only works on the network or if you are VPN'd into the network even if you have an external lync server.  Also if you are not currently its best to integration AD with CUCM.

Here is a link to a file with step by step instructions for lync

http://www.microsoft.com/en-us/download/details.aspx?id=26800

And integrating CUCM with LDAP
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080b65da7.shtml
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Author Closing Comment

by:Evan Cutler
ID: 38794294
Thanks much...
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