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Search in OUTLOOK 2010 quits working

Posted on 2013-01-14
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Last Modified: 2013-01-20
Since our exchange server mailbox database (EXCH 2010) /SBS2011) was corrupted and repaired (with lingering issues like "Fail to sync with Smartphones"), users are complaining that Search in OUTLOOK 2010 quits working. Whenever that happens, I check "Microsoft Exchange Search Indexer" in Services.msc on SBS2011, it shows "Started". But I have to restart this service to get the Search working again in OUTLOOK for several days. And then it quits working after several days.

Is there a permanent solution to this?
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Question by:sglee
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38774772
I assume its an issue with the Index .... how many Mailbox DB's do you have and did you try to rebuild the CatalogIndex folder

- Rancy
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Author Comment

by:sglee
ID: 38774878
I have about 20 individual mailboxes in one mailbox database and one public database.

Based on expert's recommendation, I ran " .\ResetSearchIndex.ps1 -Force -All " from "C:\Program Files\microsoft\exchange server\v14\scripts" several times, but this problem does not go away.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38774969
Is there some AV and does that has exclusions

- Rancy
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Author Comment

by:sglee
ID: 38774984
I do not have any AV software on the SBS2011.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38775575
What is the Exchange version i guess its time for some updates if not already done

- Rancy
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Author Comment

by:sglee
ID: 38775646
Version : 14.01.0438.000
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LVL 47

Expert Comment

by:apache09
ID: 38775717
Check the users have Office 2010 SP1 installed
http://support.microsoft.com/kb/2460049

There were some known issues where search would stop
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Author Comment

by:sglee
ID: 38775872
Is my Exchange version up-to-date?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38776977
Nopes its still with SP1 and we current have SP2 with RU5v2

- Rancy
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Author Comment

by:sglee
ID: 38778181
Office 2010 SP Update Error@apache09
When I tried to apply Office 2010 Service Pack (officesuite2010sp1-kb2460049-x86-fullfile-en-us.exe), I got a message posted above.

@Rancy
I am currently downloading Exchange 2010 SP2. Do I need to apply it in the evening (after all users are gone) and restart the SBS2011 for SP2 to take effect?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38778601
Yes its prefer to be done after hours ... cant say weekend as its almost 4 days to go but you should plan for it

- Rancy
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Author Comment

by:sglee
ID: 38778809
OK. I will do it this Friday night instead. I will keep you posted.

Do you think this SP2 will address the problem?
It is a fact that The Search fuction in OUTLOOK has been always working without SP2 until Exchange Database Corruption & Repair and I wonder how applying SP2 can help this problem go away.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38778861
Ok lets do this other way then as we have Online move with Exchange 2010 .... what is teh DB size and how many Mailboxes and Additional Storage do we have ?

- Rancy
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Author Comment

by:sglee
ID: 38778889
DBSize: 110GB
# of Mailboxes: 25
Additional Storage: 393GB
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Accepted Solution

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Manpreet SIngh Khatra earned 265 total points
ID: 38778903
So why dont we create a new DB enable circular logging till we move and then disable and enjoi ?

- Rancy
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Author Comment

by:sglee
ID: 38778996
I have not created a new DB in Exchange before, so I do not know pros and cons of doing it.
Secondly, I had to disable one user mailbox and recreate his mailbox after the Exch Database repair and it appears that I need to do the same to a few more mailboxes due to primarily sync outlook on smart phones.
But I am hestitant to create a new Exchange DB due to uncertainty.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38779019
No Cons of it ... Pros are many depending on the scenario as of today all users affected if had been 2DB's not all users would have been affected and DB size is also small for any activity

No you wont have to if you simply move them across .... as i guess you didnt do ISINTEG

- Rancy
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Author Comment

by:sglee
ID: 38779049
i guess you didnt do ISINTEG  ---> during the repair process, I have done that. But I could do it again. I have to unmount the exchange database to perform this, correct?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38779084
Yes but i would anyday go for new DB and move as i am unsure if this DB i truely clean anyday as its repaired

- Rancy
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Author Comment

by:sglee
ID: 38779131
I hear you. Let me think about that.

Meanwhile I checked EventViewer and I see a bunch of ERRORS related to Exchange & Shairpoint Search just for today only. These events in APP section are filling up the max. size; therefore I do not see any errors older than today.  I wonder if I should focus on removing these errors first or do a database repair or go for a completely new DB?
Event-ID.docx
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38781479
Not much genius with Sharepoint but Exchange Errors can surely be taken care by the creation of new DB and move mailbox .... maybe this in turn might help the Sharepoint as that too saves data

- Rancy
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Author Comment

by:sglee
ID: 38782557
Since I have not created exchange DB before, I need some help.
Would you be able to provide the steps or link?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38784159
The below links should help

http://www.ntweekly.com/?p=1133
http://www.youtube.com/watch?v=eKMr3FvF8ec     ( I know it has a AD before the main video)

- Rancy
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Author Comment

by:sglee
ID: 38784394
OK. I will try it first on my Exchange Server first tonight.
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Author Comment

by:sglee
ID: 38785622
@Rancy
Creating a new mailbox database was very simple. I created one in my SBS2011 server.
Now how do I move existing mailbox into this new mailbox?
And how do I tell Outlook to connect to the new mailbox database?
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38786794
Outlook will auto connect and to move a mailbox right click on the mailbox in EMC ... Local move request and select the new DB and hit move

- Rancy
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Author Comment

by:sglee
ID: 38786936
OK. I will try that tonight.
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Author Comment

by:sglee
ID: 38786969
Test Mailbox Database PathMailbox Move  - Destination PathMailbox Move 1
When I created a TEST mailbox database, it created it in a default folder (please see 3rd pic) - C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\TestDB\TestDB.edb

When I tried to move current mailbox database (pic 1), it asked me to provide the path (Pic 2).
Do I enter C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\TestDB in Database File Path field?

I thought that I would be importing the contents of original mailbox database into TestDB, but I guess it is a different process ...
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38798336
Sorry didnt see you post can you let me know if this is still pending ... if so we can work on this

- Rancy
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