Missing Drive 6930P Laptop

Missing the following driver on an HP 6930P Elitebook

PCI Serial Port
Hardware ID: PCI\VEN_8086&DEV_2A47&SUBSYS_30DB103C&REV_07\3&B1BFB68&0&1B
Windows XP Professional
Helping_AlmacAsked:
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rindiConnect With a Mentor Commented:
Did you install all the drivers that are under the "chipset" section of the HP site? Like Intel AMT and TPM drivers.
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JohnBusiness Consultant (Owner)Commented:
Take a look at this HP Page.

http://restore-disk.com/hewlett-packard/EliteBook-6930p/

I would start with the Chipset driver. Download it, install it and see if that takes care of the problem.

... Thinkpads_User
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rindiCommented:
Install the chipset driver. These devices are usually included there.
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Rob KnightConsultantCommented:
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Helping_AlmacAuthor Commented:
Hello,

I've installed the Chipset - that's normally always where I first start and that didn't install the driver and I tried the link to the Agere Modem link and that doesn't work either. Still coming up in the Device Manager. Even tried Microsoft Update with the custom selection and that doesn't turn up any hardware either.

I'm at a loss with this one
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JohnBusiness Consultant (Owner)Commented:
It may have combined one of the network cards with another card, so it may be a network driver.

Open Device Manager and see what you have. Perhaps list it here. You should have Audio, Video, Mouse, Network (wired, wireless), batteries, bluetooth (if there), Computer, Disk Drives, IDE, Keyboards, Modems, Monitor, Mice, Processors, and possibly more.

1. Is anything missing on your machine from the above list.
2. Try uninstalling (removing) the missing driver again, shut down and restart. Does it find it now that you have installed chipset?

.... Thinkpads_User
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Helping_AlmacAuthor Commented:
I have all of the drivers except for the PCI Serial Port which is listed under Other Devices
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JohnBusiness Consultant (Owner)Commented:
Does the computer *have* a serial port?  Most modern ones do not.

Did you install a different operating system than came with this computer?

Can you get recovery DVD's for it from HP?
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Helping_AlmacAuthor Commented:
It has a VGA port but that's it.

Yes it has Windows XP Professional and it came with Windows 7.

Recovery DVD's would probably have 7 and this needs to be XP
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JohnBusiness Consultant (Owner)Commented:
Thanks. You are installing a dead operating system on it, so XP probably cannot figure out it does not have a serial port.

You should be able to start it, ignore the warning, and then see if you can disable (not remove) the device so it does not ask you.

... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
@Helping_Almac - Did disabling the device work?  That is, disabled it no longer prompts?  

There is no serial port so no driver.   .... Thinkpads_User
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rindiCommented:
PCI serial port doesn't need to be the standard rs232 serial port. Often it is a modem, or a system device etc.
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JohnBusiness Consultant (Owner)Commented:
PCI serial port doesn't need to be the standard rs232 serial port

I agree. However this an HP computer (generally not backward compatible) and the operating system is dead. I am quite sure there are no HP drivers for XP for this machine.

I think, really, the best way forward in this instance, is to simply disable the device. Helping_Almac - I am assuming all else is working and the machine is functional.

.... Thinkpads_User
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nobusCommented:
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