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Firefox Crash

We run 2 terminal servers.   On those servers, we run Firefox that is the recommended broweser for a third party application from our core processor.   That is all that Firefox is used for.   We have ONE user that is is constantly "crashing" (Firefox) and I don't find anything in the event viewer.   I have around 10 people on the same terminal server, all using Firefox to access the application.   It is just this one user.

Any ideas on where I should look to see why?
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bankwest
Asked:
bankwest
1 Solution
 
mds-cosCommented:
Can you get the user to re-create the problem while you are watching?  Or perhaps load a keylogger on his/her system to watch what is happening?  I think this would be a much faster way of identifying the issue than trying to dig through log files.  Once you know what that specific user is doing, you can tackle the why (or tell the user to quit doing it ;-)

Here are a couple general guides to firefox crashing issues

http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

http://kb.mozillazine.org/Firefox_crashes
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lamaslanyCommented:
Personally I'd nuke any Firefox files and registry settings from the user's profile and would ask them to try again:

Files:
%appdata%\Mozilla
%localappdata%\Mozilla

Registry:
HKCU\Software\Mozilla
HKCU\Software\MozillaPlugins
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bankwestAuthor Commented:
Keylogger may help.    I am a bit green on some of this.   Can you tell me where to get one and what I might need to do?
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bankwestAuthor Commented:
And, by the way.........this user is on a thin client.   Will a keylogger work in this instance?
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pcchiuCommented:
How about just backup the user profile on the TS and recreate the profile may help?
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lamaslanyCommented:
You may want to give Process Monitor a go as well.  You can use ProcMon to watch how Firefox is interacting with the files and registry.

http://technet.microsoft.com/en-gb/sysinternals/bb896645

Note:  You'd run ProcMon on the Terminal Server.
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