Solved

Website issue

Posted on 2013-01-14
6
573 Views
Last Modified: 2013-01-27
The user is unable to see a website and is receiving the following error: Exception in "Thread-1" java.lang.ClassFormatError: Incompatible magic value 49 in class file java/awt/AWTEvent. I have uninstalled JAVA 1.7 and reinstalled 1.6. She has a program called QTP that is working okay. However, some say QTP is the problem. I am hoping you can give me a resolution to  this issue, so I won't have to reimage her workstation.
0
Comment
Question by:melvint91
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:lamaslany
ID: 38775403
To confirm: Is QTP HP QuickTest Professional?

If so have you already tried renaming the environmental variables as outlined here: http://h30499.www3.hp.com/t5/Quality-Center-Support-and-News/QTP-env-issues-related-to-JAVA/td-p/4724343
0
 
LVL 53

Expert Comment

by:COBOLdinosaur
ID: 38775440
From wikipedia page for QTP: "It relies on largely obsolete Windows-only technologies such as ActiveX and VBScript which is not an Object Oriented Language."

QTP is a good candidate for the cause if they are running on a fully current windows 7 or windows 8.  

A second possibility is that JAVA has been compromised.  The current state of security vulnerability is so high that Homeland Security recommends disabling JAVA until Oracle can put out a patch to fix the mistakes in the last security patch they issued.  AV software may not be able to detect infected JAVA components.

Apparently Oracle tried to push out a patch yesterday:
http://www.guardian.co.uk/technology/2013/jan/14/oracle-issues-emergency-fix-java

Cd&
0
 

Author Comment

by:melvint91
ID: 38777933
Thank you for your help. However, the problem was resolved by someone else.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 19

Expert Comment

by:lamaslany
ID: 38777946
Good to hear.  Out of interest what was the resolution?
0
 

Accepted Solution

by:
melvint91 earned 0 total points
ID: 38808953
my apologies...I'm not sure what was done...the problem was rectified by someone who had past history with the program...
0
 

Author Closing Comment

by:melvint91
ID: 38823901
not sure what was done to fix problem...I wasn't available to see the fix..
0

Featured Post

Master Your Team's Linux and Cloud Stack

Come see why top tech companies like Mailchimp and Media Temple use Linux Academy to build their employee training programs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I spend far too much time on the web keeping up with the news: politics, the environment, computer stuff, the Experts Exchange. It's never-ending. But many of the most informative web pages are overwhelmed with noise: scrolling banners, flashing tex…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question