Solved

Website issue

Posted on 2013-01-14
6
569 Views
Last Modified: 2013-01-27
The user is unable to see a website and is receiving the following error: Exception in "Thread-1" java.lang.ClassFormatError: Incompatible magic value 49 in class file java/awt/AWTEvent. I have uninstalled JAVA 1.7 and reinstalled 1.6. She has a program called QTP that is working okay. However, some say QTP is the problem. I am hoping you can give me a resolution to  this issue, so I won't have to reimage her workstation.
0
Comment
Question by:melvint91
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:lamaslany
ID: 38775403
To confirm: Is QTP HP QuickTest Professional?

If so have you already tried renaming the environmental variables as outlined here: http://h30499.www3.hp.com/t5/Quality-Center-Support-and-News/QTP-env-issues-related-to-JAVA/td-p/4724343
0
 
LVL 53

Expert Comment

by:COBOLdinosaur
ID: 38775440
From wikipedia page for QTP: "It relies on largely obsolete Windows-only technologies such as ActiveX and VBScript which is not an Object Oriented Language."

QTP is a good candidate for the cause if they are running on a fully current windows 7 or windows 8.  

A second possibility is that JAVA has been compromised.  The current state of security vulnerability is so high that Homeland Security recommends disabling JAVA until Oracle can put out a patch to fix the mistakes in the last security patch they issued.  AV software may not be able to detect infected JAVA components.

Apparently Oracle tried to push out a patch yesterday:
http://www.guardian.co.uk/technology/2013/jan/14/oracle-issues-emergency-fix-java

Cd&
0
 

Author Comment

by:melvint91
ID: 38777933
Thank you for your help. However, the problem was resolved by someone else.
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 19

Expert Comment

by:lamaslany
ID: 38777946
Good to hear.  Out of interest what was the resolution?
0
 

Accepted Solution

by:
melvint91 earned 0 total points
ID: 38808953
my apologies...I'm not sure what was done...the problem was rectified by someone who had past history with the program...
0
 

Author Closing Comment

by:melvint91
ID: 38823901
not sure what was done to fix problem...I wasn't available to see the fix..
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Spam emails go to junk folder 20 156
how to open ASPX file in Adobe Acrobat Reader 5 73
WCAG audit tools 1 51
Reason for High TTFB 1 34
How many times have you been browsing the internet, with multiple tabs open, and closed the wrong one? Have you ever clicked 'Close all tabs' instead of 'Close current tab' ? Internet Explorer 8 now brings to you, what Firefox has had for a wh…
After uninstalling Opera browser (for example ver. 10.63), your attempts to open a web page by clicking on a URL link may fail with an error message.  The error is "This operation has been canceled due to restrictions in effect on this computer. Ple…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now