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Outlook 2010 - Exchange 2010 - problem sorting from and to in inbox and sent items

Posted on 2013-01-14
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Last Modified: 2013-02-11
Hi,

I have a recurring problem with Outlook 2010 connected to exchange 2010 where in the inbox view and sent items view the from and to fields sometimes just have the email address and sometimes have the name and sometimes have the name in quotes.

This creates problems when sorting by from/to as outlook 2010 treats all 3 as different and so the date sorting doesn't work.
Is there anyway to have only the email address all the time.
Also when someone is on cc or multiple "to" are specified then the sorting doesn't work properly either.
Even if someone was the 2nd to, if we sort by name and we go to the list of 2nd person's name in sorted order we should find the the email was also to them.

I am not sure i I am being clear.
This gives the impression that emails are missing when they are actually just difficult to find.
Can we force all fields to only be email addresses?
Thanks,
juniorsa.
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Question by:juniorsa
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Expert Comment

by:apache09
ID: 38775663
Look at the mail items

The one that Has the users name and the one that has the email address listed

Are both of the emails from the Same email Address?

Or are they from like:

John Doe - JohnDoe@Company.com
John Doe - JohnDoe@Gmail.com

If they are from two seperate email accounts they are always going to be groupped diferently
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Author Comment

by:juniorsa
ID: 38775797
There are a few emails that came in with no Firstname Lastname and then they all have them.
Perhaps the person sending them hadn't setup the firstname lastname properly in the beginning.
I am wondering if I can have a view that does this by email address only not firstname lastname?
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Accepted Solution

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apache09 earned 2000 total points
ID: 38775850
You can right click on your columns in the Inbox
You can select to view by Mail Account.....

But as above, if the Single user is sending using two different email accounts
They will still be grouped seperatley

If the user is sending from the same account
Could be possible your views are not working as they should or could be corrupt

TO make sure you start off with a clean slate for views
Close outlook and re-open using
Start>Run>Outlook.exe /cleanviews

This will clear and recreat any Custom or corrupt views in outlook

Now have a look, has it helped?

if not go with trying to sort by mail from Account
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