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ActiveX not prompting for installation

Posted on 2013-01-14
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Last Modified: 2013-01-22
I have one Windows XP with IE 8 where I'm trying a website that has an ActiveX but the browser does not prompt to installed it or run it.

Under tools > internet options > security > internet > custom level it is enabled to allow Active X under scripting

What other troubleshooting steps can I take? The website is a DVR system
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Question by:Gerhardpet
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Expert Comment

by:lancecurwensville
ID: 38776232
What browser and what version?     I have seen ie8 fail several times with dvr software.  If ie 7 try running in compatibility mode.
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by:cchighman
ID: 38776244
Try placing the ip or host name of the web server as a trusted server in IE config and then make sure you check settings for that zone to verify its allowing activex controls.  Also check advanced tab because their are several settings related to activex that could affect this.
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Expert Comment

by:lancecurwensville
ID: 38776245
Sorry....I just re read your post.....attempt compat mode with ie8.   If this fails you may need to roll back or as a test gind a system with ie 7 and attempt it there
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Expert Comment

by:cchighman
ID: 38776269
Even though you are allowing active scripting, there are several other settings such as automatic prompting for activex installation, etc that may be involved depending on the sites zone.   Make sure you are editing the right zone. If the DVR is on the LAN, it may be local intranet zone.  Check your status bar.
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Author Comment

by:Gerhardpet
ID: 38776285
The DVR is on the WAN

I will try what has been suggested and give feedback
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Author Comment

by:Gerhardpet
ID: 38776309
@cchighman
Where do I do this? Can you explain?
Try placing the ip or host name of the web server as a trusted server in IE config and then make sure you check settings for that zone to verify its allowing activex controls.  
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Expert Comment

by:cchighman
ID: 38776314
ActiveX is Windows/IE proprietary technology.  I'd be surprised if IE8 needs compatibility for its own kid.
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Expert Comment

by:cchighman
ID: 38776365
Here a step-by-step guide for similar case:
http://techmowgli.com/viewsearchresult.aspx?sid=510
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Author Comment

by:Gerhardpet
ID: 38776384
btw I should have mentioned that this is only a problem on one computer. When I use my computer with Win 7 IE 8 it works. I have also tried on another Win XP IE 8 and works a swell.

In IE 9 it does not work at all but that is not a IE problem. The DVR system will have to be updated by the vendor.
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Expert Comment

by:Chris H
ID: 38776447
Check to see if the activex control was downloaded and disabled.
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Author Comment

by:Gerhardpet
ID: 38776828
where do I check for this?

Check to see if the activex control was downloaded and disabled.
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Accepted Solution

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Gerhardpet earned 0 total points
ID: 38778856
Found the problem. It was because the user did not have local administrative rights.

Why would that be? Do all activex require local administrative rights?
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Author Closing Comment

by:Gerhardpet
ID: 38804862
Found the solutions myself
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