Solved

Macbook Air not powering on

Posted on 2013-01-14
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Last Modified: 2013-01-25
I just a new macbook air and I tried to start it, but it's not powering on.  So far, I left it charged for about 3 hours and its still charging and when I press the power button, nothing happens.
I even kept the power button pressed for 10 seconds, but still nothing.  It's new out of the box, so I don't know what gives.  
Any suggestions?
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Question by:afacts
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ScottCha earned 400 total points
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I would say it's a system board issue.

I'd take it to the nearest Apple store and let them look at it.  Since it's new you don't want to do anything that would void your warranty.

If you have access to another MacBook power supply you could try that to narrow down where the problem it.
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by:afacts
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I don't have another charger.  The problem is I have had the laptop for over 1 month without even turning it on and testing it, so I probably can't return it from the store I bought it.
So will hte 1 year warranty cover this problem?
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by:ScottCha
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Unless there are visible signs of abuse, yes, the 1 year warranty should cover it.

Be sure to take all packing material and receipts to show when you bought it.
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by:DarinTCH
DarinTCH earned 100 total points
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macbook Air has 90 day support via phone
call them
they will trbshoot with you then if unable to solve the will schedule the genius bar appt for you
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by:afacts
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ok, sweet, I will give them a call first.
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Author Closing Comment

by:afacts
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Thanks guys, system board in deed was the problem.  Apple repaired it.
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by:ScottCha
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Great.  Now a freebe...Get the extended support if you still can.  If you have any more issues it will more than pay for itself.
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