I am trying to setup a silent monitor on my BCM400 for a sales manager. here's what i did so far:
1- add capability "Silent monitor supervisor" to the managers DN.
2- setup the silent monitor password.
3- add the employee DN to a hunt group( i have not added any lines to the hunt group as this group is not receiving calls but only making external calls).
Once this was done, i was able to use Feature *550 on the managers phone and was able to enter the employee's extension at the observe prompt. The problem is even if the employee is on a call and the manager tries to obbserve, we do not hear anything and the display shows: 302:Idle
Anyone can help me out here?