Solved

Win 7 User and icons missing

Posted on 2013-01-14
3
311 Views
Last Modified: 2013-01-15
Last year I set up a standalone Win 7 Pro PC for the customer, with a generic user name of "Main", plus a password, and loaded all his apps and websites, etc., and all has worked fine since then.

But today his boss called to say it's "all messed up", and has given me the information below.  (I have not yet seen the computer, which is 100 miles away.)

He says it will no longer goes directly to the login screen like it used to, where it would show a user name of Main, and waiting for his password.  Instead, when he boots it, it shows (only) one user icon on the screen, with a name of "Joe", and I am guessing it has a pasword.  When he logs in as Joe, there are no icons except Recyle Bin--just as though he had set up a new user--and maybe deleted the user named "Main"--if that's even possible in this situation??

I just now called them, but they have left for the day.  But I was going to have them look at the User Accounts in control panel and see if "Joe" is the only listed, or if they see any signs of "Main".  If not, would it be possible to add a user named "Main", and hope to be able to log back in to his old desktop view--assuming he didn't delete his old files when he presumably deleted the "Main" account?  TIA
0
Comment
Question by:sasllc
  • 2
3 Comments
 
LVL 16

Expert Comment

by:choward16980
ID: 38776330
He created a new users and MAIN was your admin.  have him hit CTRL+ALT+DELETE twice when he sees the one username or select "other user" and try main.   Does this now work?
0
 
LVL 3

Author Comment

by:sasllc
ID: 38778536
He says that it simply comes to a screen showing his name as the login name, with no option to change or override it or choose an "other user".  And then it has a field for the password.  

If he logs in, it has a new desktop just like it came out of the box.  I did have him look at restore points, but none were earlier than yesterday morning when he did whatever he did.

Anything else to try?
0
 
LVL 16

Accepted Solution

by:
choward16980 earned 500 total points
ID: 38780154
I'd hate to think that he ran the system recovery and nuked the laptop back to factory, but that's what it seems like.  Am I missing something that would suggest otherwise?  I know getting the truth out of a user is like pulling teeth, but ask him if he went through a 2 hr setup and was prompted to choose a username....
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question