Win 7 User and icons missing
Posted on 2013-01-14
Last year I set up a standalone Win 7 Pro PC for the customer, with a generic user name of "Main", plus a password, and loaded all his apps and websites, etc., and all has worked fine since then.
But today his boss called to say it's "all messed up", and has given me the information below. (I have not yet seen the computer, which is 100 miles away.)
He says it will no longer goes directly to the login screen like it used to, where it would show a user name of Main, and waiting for his password. Instead, when he boots it, it shows (only) one user icon on the screen, with a name of "Joe", and I am guessing it has a pasword. When he logs in as Joe, there are no icons except Recyle Bin--just as though he had set up a new user--and maybe deleted the user named "Main"--if that's even possible in this situation??
I just now called them, but they have left for the day. But I was going to have them look at the User Accounts in control panel and see if "Joe" is the only listed, or if they see any signs of "Main". If not, would it be possible to add a user named "Main", and hope to be able to log back in to his old desktop view--assuming he didn't delete his old files when he presumably deleted the "Main" account? TIA