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Win 7 User and icons missing

Last year I set up a standalone Win 7 Pro PC for the customer, with a generic user name of "Main", plus a password, and loaded all his apps and websites, etc., and all has worked fine since then.

But today his boss called to say it's "all messed up", and has given me the information below.  (I have not yet seen the computer, which is 100 miles away.)

He says it will no longer goes directly to the login screen like it used to, where it would show a user name of Main, and waiting for his password.  Instead, when he boots it, it shows (only) one user icon on the screen, with a name of "Joe", and I am guessing it has a pasword.  When he logs in as Joe, there are no icons except Recyle Bin--just as though he had set up a new user--and maybe deleted the user named "Main"--if that's even possible in this situation??

I just now called them, but they have left for the day.  But I was going to have them look at the User Accounts in control panel and see if "Joe" is the only listed, or if they see any signs of "Main".  If not, would it be possible to add a user named "Main", and hope to be able to log back in to his old desktop view--assuming he didn't delete his old files when he presumably deleted the "Main" account?  TIA
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sasllc
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sasllc
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Chris HInfrastructure ManagerCommented:
He created a new users and MAIN was your admin.  have him hit CTRL+ALT+DELETE twice when he sees the one username or select "other user" and try main.   Does this now work?
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sasllcAuthor Commented:
He says that it simply comes to a screen showing his name as the login name, with no option to change or override it or choose an "other user".  And then it has a field for the password.  

If he logs in, it has a new desktop just like it came out of the box.  I did have him look at restore points, but none were earlier than yesterday morning when he did whatever he did.

Anything else to try?
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Chris HInfrastructure ManagerCommented:
I'd hate to think that he ran the system recovery and nuked the laptop back to factory, but that's what it seems like.  Am I missing something that would suggest otherwise?  I know getting the truth out of a user is like pulling teeth, but ask him if he went through a 2 hr setup and was prompted to choose a username....
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