Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Win 7 User and icons missing

Posted on 2013-01-14
3
309 Views
Last Modified: 2013-01-15
Last year I set up a standalone Win 7 Pro PC for the customer, with a generic user name of "Main", plus a password, and loaded all his apps and websites, etc., and all has worked fine since then.

But today his boss called to say it's "all messed up", and has given me the information below.  (I have not yet seen the computer, which is 100 miles away.)

He says it will no longer goes directly to the login screen like it used to, where it would show a user name of Main, and waiting for his password.  Instead, when he boots it, it shows (only) one user icon on the screen, with a name of "Joe", and I am guessing it has a pasword.  When he logs in as Joe, there are no icons except Recyle Bin--just as though he had set up a new user--and maybe deleted the user named "Main"--if that's even possible in this situation??

I just now called them, but they have left for the day.  But I was going to have them look at the User Accounts in control panel and see if "Joe" is the only listed, or if they see any signs of "Main".  If not, would it be possible to add a user named "Main", and hope to be able to log back in to his old desktop view--assuming he didn't delete his old files when he presumably deleted the "Main" account?  TIA
0
Comment
Question by:sasllc
  • 2
3 Comments
 
LVL 16

Expert Comment

by:choward16980
ID: 38776330
He created a new users and MAIN was your admin.  have him hit CTRL+ALT+DELETE twice when he sees the one username or select "other user" and try main.   Does this now work?
0
 
LVL 3

Author Comment

by:sasllc
ID: 38778536
He says that it simply comes to a screen showing his name as the login name, with no option to change or override it or choose an "other user".  And then it has a field for the password.  

If he logs in, it has a new desktop just like it came out of the box.  I did have him look at restore points, but none were earlier than yesterday morning when he did whatever he did.

Anything else to try?
0
 
LVL 16

Accepted Solution

by:
choward16980 earned 500 total points
ID: 38780154
I'd hate to think that he ran the system recovery and nuked the laptop back to factory, but that's what it seems like.  Am I missing something that would suggest otherwise?  I know getting the truth out of a user is like pulling teeth, but ask him if he went through a 2 hr setup and was prompted to choose a username....
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question