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Lost Avaya IPO 412 Configuration

Posted on 2013-01-14
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Last Modified: 2013-01-15
After noticing an error with the Avaya manager after trying to change User Rights a reboot was scheduled on the phone system.  After timed reboot was performed all configuration was lost.  All extention labels, all short codes, all call routes missing.  In the Manager directory on the C drive there are dated .bak files labeled.  They appear to be created after changes were made on the system and merged.  Can we use one of these .bak files to restore the configuration?  From the Restore Binaries and Configuration option nothing changes after changing the .bak to a cfg and importing the file.  Is there another process for this?
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Question by:lpadmin1
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costanos earned 2000 total points
ID: 38779137
I've got the solutions for you my friend!  Simply take your latest .bak file and open it from the File > Offline > Open File.  At this point you have to select the .bak file and you might have to choose all file types from the drop down first.  It will now open in offline mode, verify your config for this file is all up to date and displaying shortcodes and extensions correctly.  

If this is all correct you can go back to File > Offline > Send config, choose your Facility / config name and it will locate the device over the network and push the config to it.  It will seem like its frozen for a minute or 2 as it pushes the config, dont worry, just hit refresh a few times and it will show up.

That should be all you need to do, good luck!
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Author Comment

by:lpadmin1
ID: 38779191
OMG.  THIS WORKED!@   Thank you so much..  You have no idea!
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Author Closing Comment

by:lpadmin1
ID: 38779194
omg thank you@@@@@@@@@@@@@@@
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