Solved

Windows Installer not working on a particular PC

Posted on 2013-01-15
6
309 Views
Last Modified: 2013-12-03
Heyas,

I am trying to install a piece of software locally on a pc in the office and an error where it says it can't an find .msi file in the installation occurs. However even when I point to the installer to the msi file it's looking for it pause for period and gives the same error message. This is only pc in the office where the installer is giving an error, I am tempted pull out procmon for this one as it's quite interesting, however the results from that software can highly cryptic.  So i posting so a few may share their initial thoughts on the matter.

Thank you.
0
Comment
Question by:Zack
6 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 38777899
Try the Windows 7 System Readiness tool:

http://www.microsoft.com/download/en/details.aspx?id=20858 for 64-bit and
http://www.microsoft.com/download/en/details.aspx?id=3132 for 32-bit.

This is normally for Windows Updates but it might help here.

... Thinkpads_User
0
 

Author Comment

by:Zack
ID: 38777967
Hi Thinkpads,

Thanks for the info but this system is Windows XP.  I should have mentioned that in the question originally.

Thank you.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 38777987
Thanks. This thread has a Windows 7 tag.

Try reinstall the Windows XP installer to see if that helps. The XP install is near the bottom of the list in the Microsoft link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8483

... Thinkpads_User
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 30

Expert Comment

by:ded9
ID: 38778023
The software might be packaged in such a way that it requires the full msi command to start the installation.
Or

Dependencies might be required...like some other msi software needs to be installed first.


Ded9
0
 
LVL 7

Accepted Solution

by:
joensw earned 250 total points
ID: 38778323
HI

The Windows Installer files that are on your hard disk are damaged or are missing.
You install or remove a program that uses the Windows Installer Microsoft Software Installation (MSI) package file (.msi).

Let us try the below methods.

Method 1:  To check whether the Windows Installer service is set to a value of Disable

a)      Click Start, type services.msc in the start search box and press enter.

b)      In the Services (Local) list, right-click Windows Installer, and then click Properties.

c)      If the Startup type drop-down list is set to a value of Disable, select the Manual option from the Startup type drop-down list.

d)     Click on Start button below the heading service status and click OK.

Method 2: Re-register the windows installer

a)      Click Start, open the run box (windows key +R)

b)      Type msiexec.exe /unreg and click ok.

c)      If you receive a confirmation message, click OK again.

d)     Click Start, open the run box (windows key +R)

e)      Type msiexec /regserver and click ok.

f)       If you receive a confirmation message, click OK again.

g)      Try to install the application and see if the issue persists.

h)      If you still get the error then try next method.

Method 3

Download the latest version of windows installer and install It on your computer.

http://support.microsoft.com/kb/942288
0
 

Author Closing Comment

by:Zack
ID: 38795608
Thanks you for advice. The solution was to re-create the group policy for that user, some sort of weird corruption.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now