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Cisco Unity Express - Paging Issue

Posted on 2013-01-15
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Last Modified: 2013-01-15
We have a Cisco 2821 which is running CUE.  We have a single extension (5555) which does an all areas page.  For some reason there is garbled sound when people try to page.  I fixed this the last time but powering down the cisco and booting it back up.  Is there a command I can use instead?  I do not see any "reboot options" in the CUE menus.  Thanks.
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Question by:tholdren
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agonza07 earned 2000 total points
ID: 38779458
CUE or CME? Two different things. CUE is the voicemail card, CME is the telephony option which is part of the IOS of the router.

To reboot just the CUE in case you are using it in some way special.
service-module service-engine slot/port reload

To reboot the entire router, make sure to shutdown the CUE module first.
service-module service-engine slot/port shutdown

Then issue the "reload" command on the router.

You'll have to ssh or telnet to the router to run these commands.
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Author Comment

by:tholdren
ID: 38779602
Is there a way I can issue the "reload" command on the router at a scheduled time?
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by:agonza07
ID: 38779639
reload in (mmm or hhh:mm)

Open in new window


Make sure to "copy run start" before you reload.

If you want to schedule a weekly reload, then you'll need a cron job or EEM. Check out this link for more info.

https://supportforums.cisco.com/thread/212609
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by:agonza07
ID: 38779646
Also, careful on running that reload command too often without shutting down the CUE properly. It's got a hard disk and runs a database of sorts so just like any computer if you shut it down improperly too much you may get some errors on the disk.
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Author Closing Comment

by:tholdren
ID: 38779651
Thanks!
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