[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

MS Office 2007 corrupted after FBI Trojan

Posted on 2013-01-15
9
Medium Priority
?
249 Views
Last Modified: 2013-04-26
After I removed the FBI Trojan from my PC, MS Office cannot run and the following message pops up whenever I try to run Word or Outlook.

The update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.

How can it be done without having to reinstall?
0
Comment
Question by:shluong
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
9 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 38779234
shluong--Repair Office from Programs and Features or Add/Remove (depending on your version of Windows.
See Method 2 here
http://support.microsoft.com/kb/924611

Of course you can also try Method 1.
0
 

Author Comment

by:shluong
ID: 38779385
a popup window says to run the installation program again from CD.  Any solution, as I do not have the installation CD with me?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38779423
shluong-- Are you working in the "How to repair problems in 2007 Office programs and features that are already installed" section of
http://support.microsoft.com/kb/924611  ?

I would not think it is necessary to have to use the CD, certainly not for Method 2.

You should not be working from the "How to install individual 2007 Office features" section.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:shluong
ID: 38780580
I used Method 1 and Method 2.  For Method 1, after I open Microsoft Office Diagnostics, the Windows Installer window pops up, and after a few moments this pops up: "the update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package."

On Method 2, The popup window says that "this product installation has been corrupted.  Run setup again from the CD...."
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38780591
shluong--Regrets.  It look like you will have to reinstall.  Uninstall first.
0
 

Author Comment

by:shluong
ID: 38972156
Unresolved. Please close the question
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points
ID: 38972217
shluong--Uninstall Office using Revouninstaller
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Be sure to proceed to step 4 to remove Registry entries.
You can use Open Office until you have possession of your MS Office CD.
http://www.openoffice.org/
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question