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MS Office 2007 corrupted after FBI Trojan

Posted on 2013-01-15
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Last Modified: 2013-04-26
After I removed the FBI Trojan from my PC, MS Office cannot run and the following message pops up whenever I try to run Word or Outlook.

The update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.

How can it be done without having to reinstall?
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Question by:shluong
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by:jcimarron
ID: 38779234
shluong--Repair Office from Programs and Features or Add/Remove (depending on your version of Windows.
See Method 2 here
http://support.microsoft.com/kb/924611

Of course you can also try Method 1.
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by:shluong
ID: 38779385
a popup window says to run the installation program again from CD.  Any solution, as I do not have the installation CD with me?
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Expert Comment

by:jcimarron
ID: 38779423
shluong-- Are you working in the "How to repair problems in 2007 Office programs and features that are already installed" section of
http://support.microsoft.com/kb/924611  ?

I would not think it is necessary to have to use the CD, certainly not for Method 2.

You should not be working from the "How to install individual 2007 Office features" section.
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Author Comment

by:shluong
ID: 38780580
I used Method 1 and Method 2.  For Method 1, after I open Microsoft Office Diagnostics, the Windows Installer window pops up, and after a few moments this pops up: "the update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package."

On Method 2, The popup window says that "this product installation has been corrupted.  Run setup again from the CD...."
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Expert Comment

by:jcimarron
ID: 38780591
shluong--Regrets.  It look like you will have to reinstall.  Uninstall first.
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Author Comment

by:shluong
ID: 38972156
Unresolved. Please close the question
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Accepted Solution

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jcimarron earned 500 total points
ID: 38972217
shluong--Uninstall Office using Revouninstaller
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Be sure to proceed to step 4 to remove Registry entries.
You can use Open Office until you have possession of your MS Office CD.
http://www.openoffice.org/
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