FreePBX/Asterisk issues

Two questions and I hope you experts can assist me.

We are running FreePBX and users are experiencing some weird issues.

Issue 1 - No one can dial out to area code 860.  We get a fast busy.  When they dial from their cell phones, it works fine.

Issue 2 - Another user attempted an international call using the "short" number, namely the country code and number instead of the usual 011+Country Code+Number.  This works on his smartphone but not on the inhouse VoiP phone.

Any suggestions on how to correct the above issues?
AegisIT1Asked:
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bcruse32347Connect With a Mentor Commented:
Has this ever worked? If this is a new setup then you probably have an issue with your outbound route. Here is some infromation on outbound routes:

http://www.freepbx.org/support/documentation/module-documentation/outbound-routes

If this has worked in the past then there is probably a trunk problem. Is it a VOIP trunk or a telco interface?

If it is VOIP check with the provider as they may have changed something on thier end that stopped some trunk calls based on dial pattern.
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Chris HConnect With a Mentor Infrastructure ManagerCommented:
Sounds like an LCR issue.  How do you connect to the phone network and who is the provider?
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PhonebuffConnect With a Mentor Commented:
@ AegisIT1

     What version of the FreePBX software are you utilizing ?  

     Both your issues sound like either outbound routes as stated above or changes implemented by you carriers for dial pattens, usually determined by the "outbound Dial Prefix" on the Edit SIP trunk page, along with the Dial rules you have in both this and the outbound routes.

      There is a good tool to generating the rules for outbound routes at http://cohutta.com/npanxx.php that can either be cut and pasted, or imported (depends on your release of FreePBX) into your system.  

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