Outlook/Exchange Syncing issue
I have a client that runs a small law firm. There is one main lawyer with 4 support staff. They are running a SBS2008 server with Office 2010 on the clients. There is also 3 mobile devices in the picture.
Each support person has full access in to the main lawyers mailbox and open it as an addition mailbox in outlook 2010. They store their communication messages in folders on the main lawyer's mailbox. Subsequently there are a LOT of folders. They main lawyer's mailbox is about 9 GB at this point.
The issue they are having is that, they are getting a lot of sync errors or finding that they things they have added to the lawyer's mailbox they can't see anymore. If they were to use outlook web access it would be there. This is not just with mail folders but with calendar folders as well.
There is also an issue with the mobile devices staying synced as well. We have to remove the account and add it back every few days.
I'm assuming the sync issues have to do with the fact that so many devices are pounding on the single mailbox at the same time. It has become a big problem keeping everything up to date.
My question is, am I correct about the sync problem being just a lot of collisions? And, what would be a better approach to this scenario?
Thanks for your help. Let me know if you need more information.
Each support person has full access in to the main lawyers mailbox and open it as an addition mailbox in outlook 2010. They store their communication messages in folders on the main lawyer's mailbox. Subsequently there are a LOT of folders. They main lawyer's mailbox is about 9 GB at this point.
The issue they are having is that, they are getting a lot of sync errors or finding that they things they have added to the lawyer's mailbox they can't see anymore. If they were to use outlook web access it would be there. This is not just with mail folders but with calendar folders as well.
There is also an issue with the mobile devices staying synced as well. We have to remove the account and add it back every few days.
I'm assuming the sync issues have to do with the fact that so many devices are pounding on the single mailbox at the same time. It has become a big problem keeping everything up to date.
My question is, am I correct about the sync problem being just a lot of collisions? And, what would be a better approach to this scenario?
Thanks for your help. Let me know if you need more information.
I don't believe it's correct analyzing this as collisions I've seen 15G mailboxes run fine, reset the switch since it's a single point of failure. Are you running a 1G network or 100M?
ASKER
I have not turned off cached mode but that is certainly an option. They do have all the patches.
I'm sorry, I used "collisions" as a generic term, not in a network level way. There are a lot of sync errors on serveral machines but they dont' give any real information on the cause of the conflict.
I'm sorry, I used "collisions" as a generic term, not in a network level way. There are a lot of sync errors on serveral machines but they dont' give any real information on the cause of the conflict.
With that number of users, plus devices, the conflicts are probably just because multiple people are accessing the content. If there are no laptops involved, I would turn off cached mode and take the hit on the Exchange server performance wise. That should stop the conflicts because changes are made live, not locally then synchronised back.
Simon.
Simon.
ASKER
There are some laptops involved but I'm able to eliminate 3 of the workstations since they are local, and switched them to non cached mode. Let's see if this helps.
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Also, make sure each client has all office patches and service packs.