Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 498
  • Last Modified:

Ex2010 and Ol2010 and cannot see new users in GAL

Hi, we're running 2 exchange 2010 servers in 2 AD sites LAEX001 and NYEX001 and suddenly we're not seeing some users in the GAL.

If we create an account on LAEX001, users on that server can view the new a/c in the GAL but users in NYEX001 cannot see details in their Outlook 2010 GAL.  The accounts were created a week ago and we've tried manually pulling down the GAL from Outlook 2010 but no joy.

This has worked fine for months so not sure what's up.

Thanks
0
kswan_expert
Asked:
kswan_expert
  • 2
1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Are both the server NY and LA loaded with all Roles ?
How many OAB's do we have and is FDS service running on both servers ?

- Rancy
0
 
kswan_expertAuthor Commented:
Both servers have all roles bar Edge.
1 OAB for entire org.
What's FDS service?

Ta
0
 
terencinoCommented:
Some items to check off:
1. Restart global catalog servers
2. Restart file replication services
3. Check Exchange File Distribution Service set to automatic and started (as Rancy pointed to)
4. Get more details on the OAB generation process with the event log and post here:
Set-EventLogLevel -Identity "MSExchangeSA\OAL Generator" –Expert
5. Test connectivity from the clients at https://www.testexchangeconnectivity.com/

This is another good reference :
Troubleshooting OAB downloads.
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
FDS is File Distribution Service

- Rancy
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now