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Your Computer has been blocked - US Department of Justice

Posted on 2013-01-15
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Last Modified: 2013-11-22
I'm an IT guy and am baffled by this one...  I can't even get to the start menu or anything in Safe Mode.  Does anybody have any suggestions as to how I can remove this?
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Question by:ITworks
11 Comments
 
LVL 22

Expert Comment

by:Christopher McKay
ID: 38780401
Have you tried following these steps:
http://malwaretips.com/blogs/department-of-justice-virus/


Hope this helps!

:o)

Bartender_1
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LVL 22

Expert Comment

by:Christopher McKay
ID: 38780412
If you can't get to safe mode, you could try this software to boot from and edit the affected registry settings:

http://www.raymond.cc/blog/how-to-edit-windows-registry-key-values-without-booting-in-windows/

Hope this helps!

:o)

Bartender_1
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LVL 10

Expert Comment

by:bigbigpig
ID: 38780413
You can try booting to a rescue CD like Kaspersky's, or another if you have a preference.
http://support.kaspersky.com/4162
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Accepted Solution

by:
jimminy_ebay earned 2000 total points
ID: 38780422
Avast has a tutorial on how to remove this infection.  I would also consider wiping an reinstalling or reimaging the OS on this computer if this doesn't work.  And get some AV software installed and updated on it before giving it back to the user.


https://forum.avast.com/index.php?topic=112757.0
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Expert Comment

by:jimminy_ebay
ID: 38780429
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LVL 84

Expert Comment

by:Dave Baldwin
ID: 38780437
I like the Kapersky Rescue Disk myself.
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LVL 30

Expert Comment

by:Thomas Zucker-Scharff
ID: 38780548
I use a SARDU created disk which everything on it.  It is worth making one of these for just such occassions:

http://www.experts-exchange.com/Storage/Misc/A_3038-Boot-Disks-UBCD-UBCD4Win-and-SARDU.html
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LVL 44

Expert Comment

by:Darr247
ID: 38780550
It's called "ransomware" malware... whatever steps you take, do NOT give them any money, because that will NOT fix the problem.
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 38780987
I have seen it fixed with sophos antivirus boot disk and/or combofix from bleepingcomputer.com.
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LVL 93

Expert Comment

by:nobus
ID: 38781633
0
 
LVL 4

Author Closing Comment

by:ITworks
ID: 38782998
I tried EVERYONE's solutions, but ended up having to reformat.
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