Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


video card driver error on my Dell Vostro 1720 laptop

Posted on 2013-01-15
Medium Priority
Last Modified: 2016-11-23
My company equipped me an old vostro 1720 laptop. I re-installed a win 7 64 bits on it without installing any driver.

From time to time, it got displaying problem, it turns to black screen suddenly and recovered
after several seconds. It happens several times a day.

However, this morning it got a serious blue screen and i had to restart the comptuer to get it back. Here is the log file from the blue screen.

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.
  Locale ID:      1033

Additional information about the problem:
  BCCode:      116
  BCP1:      FFFFFA8009B3C010
  BCP2:      FFFFF8800403ACB0
  BCP3:      0000000000000000
  BCP4:      000000000000000D
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:

Read our privacy statement online:
Question by:Jason Yu
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +1
LVL 15

Assisted Solution

tenaj-207 earned 668 total points
ID: 38780781
Most likely, as you suggested, it's an issue with an unsupported video card.  But to be sure we should look at the minidump. Use bluescreenview to open it up (http://www.nirsoft.net/utils/blue_screen_view.html).  It will tell you the source of the crash.  Post the results of bluescreenview if it's still unclear.

Here's a video on how to use bluescreenview

LVL 25

Assisted Solution

by:Tony Giangreco
Tony Giangreco earned 332 total points
ID: 38781286
I suggest you look at the white sticker on the bottom of that laptop and wtite down the service tag. Take that service tag and fill it in the service tag box on this page


Locate the video and other appropriate drivers for your laptop. It will probably run properly with the correct drivers.

Let me know how it works out!
LVL 93

Assisted Solution

nobus earned 1000 total points
ID: 38781627
post the dmp file here for more info; find it in windows\minidumps
alternatively, try slimdrivers - fast & free - :  https://www.slimwareutilities.com/slimdrivers.php
Q2 2017 - Latest Malware & Internet Attacks

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out our latest Quarterly Internet Security Report!


Author Comment

by:Jason Yu
ID: 38783754
Dear all experts, thank you for your timely reply and active tries for the solution. I  downloaded the "blueScreenView" application and found there are two records in the table. That matches the two blue screens incidents I have had in the past month. Here are the two minidump files and a copy screen of the software interface.
LVL 15

Assisted Solution

tenaj-207 earned 668 total points
ID: 38783875
That error code from the mini-dump is a very broad error, it could be just about anything.  I would start by manually installing all the drivers from Dell as TG-TIS suggested.  Start with the video drivers and the chipset driver and a BIOS update would probably help as well.

LVL 93

Assisted Solution

nobus earned 1000 total points
ID: 38786001
that is not what i asked - please attach the dmp file as asked

Author Comment

by:Jason Yu
ID: 38812439
Here are those three files which correspond to three blue screens.
LVL 93

Accepted Solution

nobus earned 1000 total points
ID: 38813305
it points to :  IMAGE_NAME:  igdkmd64.sys
Attempt to reset the display driver and recover from timeout failed.

so update your video driver - or test with another video card

Author Comment

by:Jason Yu
ID: 38829998
Ok, I will close the issue because I changed my computer. thank you.
LVL 93

Expert Comment

ID: 38830050
send the old one to me..-i'll fix it..lol

Featured Post

Learn Veeam advantages over legacy backup

Every day, more and more legacy backup customers switch to Veeam. Technologies designed for the client-server era cannot restore any IT service running in the hybrid cloud within seconds. Learn top Veeam advantages over legacy backup and get Veeam for the price of your renewal

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question