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Office XP / 2010 Issues

Posted on 2013-01-15
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Last Modified: 2013-01-15
I have a Windows XP machine that had Office XP Standard and I upgraded to Office 2010.  When I preformed the Install of Office 2010 It said it removed Office XP but I have found it has not.  When ever I start any of the Office 2010 applications Windows Installer begins with "Preparing to Install".  This will sit not doing anything for 3 minutes before it just goes away.  It does this at the start of any Office 2010 application and functions within the applications like creating a new email.  If I click cancel on the installer it takes 3 minutes to cancel.  I can see Office XP in Add / Remove Programs yet when I try to uninstall it errors out and does not do anything with message "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package"  I can use Office 2010 but with delay waiting for Installer to close.  I am doing all this under an administrator account with full rights.  I do not mind removing 2010 if need be to completely wipe Office off my machine as I can re-install it.
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Question by:cligulley
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Expert Comment

by:John Hurst
ID: 38781113
I always remove the prior version first.

It is no big deal to uninstall Office and install it again. So I would uninstall Office 2010, restart the machine, then look in Add/Remove Programs and remove all other Office components (Office XP and all other) that you can find.

Then restart the computer, download the Office SP1 service pack (make sure it is for your version). Then install Office - Full, not Typical except for any languages you don't use. Then before starting Office (if you can), apply SP1.

Then see if Office 2010 is working normally. I have Office 2010 on several client XP machines and it works fine.

.... Thinkpads_User
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Author Comment

by:cligulley
ID: 38781136
I still can not uninstall office I keep getting the error "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package" when I try to preform the uninstall
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Expert Comment

by:John Hurst
ID: 38781146
Try removing Office with Revo Uninstaller.

http://www.revouninstaller.com/

See if you can remove it that way.

.... Thinkpads_User
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FeMaster earned 500 total points
ID: 38781183
Try using the Microsoft Fix It tool for installing and uninstalling problems.  You will find it about halfway down the page at the link below.  This has resolved many un-installation problems that I've come across.

http://support.microsoft.com/kb/2438651
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Author Closing Comment

by:cligulley
ID: 38781265
Thanks I did not know this tool existed.  It fully removed office xp and now the installer is not coming up anymore.  Thanks again
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Expert Comment

by:FeMaster
ID: 38781302
Not a problem, glad it was able to clear things up for you!
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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