We are have a problem with out off office not working with internal Outlook 2010 clients. When they click on out office it returns an error about the server not being available. They are able to set out of office from https://mail.chbtitle.com/owa
. We have an SSL cert with the name mail.chbtitle.com and SRV records in dns point to autodiscover._tcp.chbtitle
.com. I can ping mail.chbtitle.com internally and also nslookup the SRV record. I ran the autodiscovey test from https://www.testexchangeconnectivity.com
results below. I have also run the test email autoconfiguration tool in Outlook 2010 see the attached screen shot.
Any ideas where I should be looking?
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Attempting to locate SRV record _autodiscover._tcp.chbtitl
e.com in DNS.
The Autodiscover SRV record was successfully retrieved from DNS.
The Service Location (SRV) record lookup returned host mail.chbtitle.com.
Attempting to test potential Autodiscover URL https://mail.chbtitle.com/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Attempting to resolve the host name mail.chbtitle.com in DNS.
The host name resolved successfully.
IP addresses returned: 18.104.22.168
Testing TCP port 443 on host mail.chbtitle.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
ExRCA is attempting to obtain the SSL certificate from remote server mail.chbtitle.com on port 443.
ExRCA successfully obtained the remote SSL certificate.
Remote Certificate Subject: CN=mail.chbtitle.com, OU=Domain Control Validated, O=mail.chbtitle.com, Issuer: SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository
, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US.
Validating the certificate name.
The certificate name was validated successfully.
Host name mail.chbtitle.com was found in the Certificate Subject Common name.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
ExRCA is attempting to build certificate chains for certificate CN=mail.chbtitle.com, OU=Domain Control Validated, O=mail.chbtitle.com.
One or more certificate chains were constructed successfully.
A total of 1 chains were built. The highest quality chain ends in root certificate OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
The certificate is valid. NotBefore = 11/4/2011 8:19:50 PM, NotAfter = 11/4/2014 8:19:50 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://mail.chbtitle.com/Autodiscover/Autodiscover.xml
for user email@example.com.
ExRCA failed to obtain an Autodiscover XML response.
An HTTP 500 response was returned from Unknown.