Solved

Exchange event id 3005

Posted on 2013-01-16
10
1,192 Views
Last Modified: 2013-01-30
Unexpected Exchange mailbox Server error: Server: [server.domain.com] User: [user@domain.com] HTTP status code: [503]. Verify that the Exchange mailbox Server is working correctly.

I have users that can't receive email, we are in the middle of a migration to O365. We have been moving mail over for about a week now, and this just started happening yesterday.

Does anyone have a possible fix for this?
0
Comment
Question by:ForzaSupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38782717
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38782733
The error itself isn't necessarily one to worry about.

What is the problem with receiving mail?
0
 

Author Comment

by:ForzaSupport
ID: 38782833
I do not know what the problem is. I have a couple users who cannot receive mail. I cannot figure out why. I think it is directly connected to our migration to the cloud but I cannot be sure.

Right now only one user cannot receive mail. Last night it was 2 users. It seems to change every day.
0
Don't Miss ATEN at InfoComm 2017!

Visit booth #2167 to see the  new ATEN VM3200 32 x 32 Modular Matrix Switch. Other highlights include the VE8950 4K HDMI Over IP Extender, VS1912 12-Port DP Video Wall Media Player  and VK2100 ATEN Control System. Register now with Free Pass Code ATEN288!

 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 38782860
Okay - the 3005 error is more of an Activesync error, so if they can't receive via their mobile devices, then I would worry about the error, otherwise, that isn't related to the mail-flow issue and I would ignore it.

Are the problem users migrated to O365 yet or still local?

Is the problem receiving an internal problem only or an internal and external problem, or just an external problem?

Alan
0
 

Author Comment

by:ForzaSupport
ID: 38782895
It seems to be just an external problem. I have gotten no complaints of anyone not receiving mail internally.

They are still receiving mail locally, they are not yet moved to the cloud.

Activesync seems to be the problem, Ive got hundreds of error-3005's in event viewer.

Any quick fix?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38782910
No - there are no quick fixes for the 3005 errors as there are many different reasons for them.

Unless the users listed in the errors are having problems, I would ignore them, especially as you are migrating away from the server.
0
 

Author Comment

by:ForzaSupport
ID: 38782928
im sorry I should have clarified, the users in the errors are the ones having the problem. Right now its over one user. Each error over the past few hours has that users email in it.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38783044
Okay - and are they using a mobile device to access their emails?
0
 

Author Comment

by:ForzaSupport
ID: 38783214
3 users access mail through their mobile devices. Those 3 users are having problems receiving/sending mail from exchange.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38783291
Okay - what is the FQDN that the mobile devices / SSL certificate on your server are configured for to make Activesync work and does that FQDN still point to your server?
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
During and after that shift to cloud, one area that still poses a struggle for many organizations is what to do with their department file shares.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question