Printer not printing duplex

Trying to print a document to print in duplex mode.  No matter what application I print too it does'nt duplex.  


I made sure to select the "print on both sides" option but it still has the issue.

It is a Ricoh Aficio MP 5000
peoplesbnkAsked:
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SandeepConnect With a Mentor Sr System AdministratorCommented:
To apply the duplex option to all worksheets in your workbook, follow these steps:
1.     Open your workbook.
2.     Click the Microsoft Office Button, point to Print, click Print, and then click Properties.
3.     On the Layout tab, select the one of the duplex options, and then click OK.
4.     Click OK in the Print dialog box.
5.     Repeat these steps for every sheet in the workbook.
When you print your workbook, all worksheets are printed with the duplex option.
Note: If Duplex options are not available then check if the printer supports duplex printing. If your printer supports duplex printing, and still you do not have the option available; try installing updated drivers for your printer.
For more information check the link below:-

http://support.microsoft.com/kb/214383
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SandeepSr System AdministratorCommented:
I would suggest to re-install the printer drivers and then check.

You can download the Printer drivers from below links

http://support.ricoh.com/bb/html/dr_ut_e/re/model/mp40/mp40en.htm
http://support.ricoh.com/bb/html/dr_ut_e/ra/model/mpc40/mpc40en.htm
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SandeepSr System AdministratorCommented:
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peoplesbnkAuthor Commented:
I switched to the pcl6 driver and i found that only excel is having the issue.


All other applications work just fine.
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tmoore1962Connect With a Mentor Commented:
Check the pcl printing defaults and make sure duplex isn't disabled.
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SandeepSr System AdministratorCommented:
Could you please confirm exactly what solved your issue?
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