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Print Model won't change in Printer Server when new printer is installed

Posted on 2013-01-16
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Last Modified: 2016-11-23
we have many printer on a print server and have been updating Dell 2335's to HP 425's. I have changed the driver and it shows the model correctly in the properties of the printer. However when you open up Control Panel / Devices and Printers, it still shows the incorrect model of printer.  How can this be updated so it shows the correct model?
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Question by:bauerbuilt
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8 Comments
 
LVL 25

Expert Comment

by:nickg5
ID: 38784694
Is it a Windows Server?
Which Operating System do you use?

Can you not manually enter the printer if not listed in the control panel > printers?
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Author Comment

by:bauerbuilt
ID: 38787019
windows server 2008 r2 standard 64 bit.
this is happening from the printer "server" that the model isn't changing...
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LVL 25

Expert Comment

by:nickg5
ID: 38787119
Here is a question similar to yours:

Q:  when I connect my from machine to the win2008 server via RDP my local printer is not showing up and I made sure that I had the PRINTERS checked under local resources on the RDP setup prior to my connection and still not working.
Q:  I have the same problem, windows server 2008 x64 loaded with 6 printers.

A:  Make sure you load all the 64 bit drivers on to your server 2008 server (so you have x86 & x64 drivers loaded for each printer) I managed to get half of them over this way, but the other half failed. So to get the last half over
Add the x64 printer off the 2008 server to your xp client, it will prompt that it needs the 32 bit driver, load the driver & it automatically loads the 32 bit driver up to
the 2008 print server.

The issues appears to be your server is 64 bit and your printers may be 32 bit.
Have you tried to manually install the printers?

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I had an article about spooling and the printer not showing in the control panel, but I can not find it at the moment.
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Author Comment

by:bauerbuilt
ID: 38787130
i will try this suggestion. thank you.
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LVL 25

Expert Comment

by:nickg5
ID: 38787143
I found it:

Q: No devices or printers show in Control Panel/Devices and Printers. Why do they not show up when accessed in the control panel?

A: I would check the status of the Print Spooler Service.

Click on the Start button and select Control Panel, Administrative Tools, Services. Locate Print Spooler in the list. Check that it has started and that the StartUp type is Automatic.
 
I suspect that it may have stopped and that just starting it will not solve the problem.
 
You may need to show hidden files. Type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.
 
Now access Windows Explorer and select c:\windows\system32\spool\printers. Normally this folder should be empty but there is a problem when files with “spl” and “shd” extensions stick there. Delete the files and restart your computer. This might resolve your problem.
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/no-devices-or-printers-show-in-control/603a09d3-90e9-4f1a-a908-906b8dcc1b15?msgId=7d78eaa2-4fd1-4e92-9bb3-a8ecb922e791
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Author Comment

by:bauerbuilt
ID: 38801086
I don't think i'm getting my point across very well. I will try to add some screen shots to help.
for-experts-exchange.docx
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LVL 25

Accepted Solution

by:
nickg5 earned 265 total points
ID: 38801308
A:  Make sure you load all the 64 bit drivers on to your server 2008 server (so you have x86 & x64 drivers loaded for each printer) I managed to get half of them over this way, but the other half failed. So to get the last half over
Add the x64 printer off the 2008 server to your xp client, it will prompt that it needs the 32 bit driver, load the driver & it automatically loads the 32 bit driver up to
the 2008 print server.

..........Are all your printer drivers 64 bit?
and you server is: windows server 2008 x64
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Author Closing Comment

by:bauerbuilt
ID: 38801326
I will get the IT Directro involved with this solution... thank you.
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