Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Crystal Report occasionally prints a black box in the Page Header

Posted on 2013-01-16
6
1,051 Views
Last Modified: 2013-01-30
I have a report that randomly prints a black box in the Page Header.  This has happened at multiple customers, so it's not a specific printer.  The problem does not happen when the report is viewed, but only when it's printed.

There are no background colors set in the report.

Any ideas on why this is happening sometimes?

CR 9.2.3

Thanks
example.jpg
example2.jpg
0
Comment
Question by:zephyr_hex (Megan)
  • 3
  • 2
6 Comments
 
LVL 100

Expert Comment

by:mlmcc
ID: 38785475
There are issues when you change the printer on a report without rebuilding it.  I do not mean from the ground up but rather opening it and saving after changing the printer.

Crystal uses the printer driver to render the report.  When you change the printer the output of the report will change.

If you look at the report is ther anything on it in the area of the box?

Is the box always in the same or nearly the same spot or is it random?

Here is a link to a document on designing reports to print consistently in different PC enviroments
http://scn.sap.com/docs/DOC-21417

mlmcc
0
 
LVL 34

Expert Comment

by:James0628
ID: 38786268
Any chance that you could u/l the actual report?

 James
0
 
LVL 43

Author Comment

by:zephyr_hex (Megan)
ID: 38793899
i can't provide the actual report.  however, the box always appears in the same section of the report when the problem happens.

opening the report and saving it is not an option.  most of our customers do not have CR.

we have 300+ other reports and they do not have this issue.  any idea why this one particular one does?
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 100

Accepted Solution

by:
mlmcc earned 500 total points
ID: 38795523
No good idea as I don't recall ever seeing this.

My suspicion is there is a spurious character or text box there that occasionally get a blank character and what you see is the borders or the character is a graphic character that on some printers gets interpreted and printed.

Are these RPT files you are using or are they embedded in the application?

mlmcc
0
 
LVL 43

Author Comment

by:zephyr_hex (Megan)
ID: 38837113
These are rpt files that are called/run by the application.  I think I may just re-create the report from scratch.

thanks
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 38837938
Might even be able to open them in Crystal and save to new filenames

mlmcc
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi, I am very much excited today since I'm going to share something very exciting Tool used for Analytical Reporting and that's nothing but MICROSTRATEGY. Actually there are lot of other tools available in the market for Reporting Such as Co…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question