• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 587
  • Last Modified:

Lotus Notes 8.5.1 - Using Mail Rule

I created a Mail Rule that is not working - see attached screen shot to view the way I set up the rule.

Is this correct?  I've tested and the recipient does not receive a copy of the e-mail.

I've also tested this between coworkers and same result - recipient did not receive the message.

Hopeful that someone out there has an answer for me.

Thanks,
Margot
Mail-Rule-Screen-Shot.doc
0
John_W_Cooney
Asked:
John_W_Cooney
  • 3
  • 3
1 Solution
 
Sjef BosmanGroupware ConsultantCommented:
Just guessing, it's rather late here: why do you have only AND operators in your expression? That would mean that the entire rule is executed only when all sub-conditions are met, meaning that the sender contains all mail addresses. Which probably is never true.

I think your logic isn't exactly the computers logic. What you want is that all mails with address A are forwarded, and all mails with address B, etc. To achieve this, you have to use the computer's logic: you want the rule to be executed when the address is A or B or C or D.

Try to replace the ANDs by ORs.
0
 
John_W_CooneyAuthor Commented:
Thank you, your suggestion helped us.  We also needed to change the way we were inputting the sender / contains criteria field using their name only (Not full e-mail address).  We then added each person separating names with "OR" and the action was to send a copy to - and we chose the person from the address book then added the action.  Tested with coworkers and it worked, although tested with another person and it didn't work, we need to test some more.  Thank you for your assistance.
0
 
John_W_CooneyAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for John_W_Cooney's comment #a38799155

for the following reason:

More testing required, it works for some but not for others.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Sjef BosmanGroupware ConsultantCommented:
Come again? Was it that worthless? You wanted my help, I told you why it didnt work, and now you say that I should have told you how to enter mail addresses. Could I have known that your addresses are internal, Notes addresses? I think I deserve more than a mere 'thank you'....
0
 
John_W_CooneyAuthor Commented:
My apologies - when I tried to give you the points, the system wasn't working properly and I got called to other things to my job.  You definately deserved points for your response!
0
 
Sjef BosmanGroupware ConsultantCommented:
No problem, it's sorted :-)
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now