asked on

Lotus Notes 8.5.1 - Using Mail Rule

I created a Mail Rule that is not working - see attached screen shot to view the way I set up the rule.

Is this correct? I've tested and the recipient does not receive a copy of the e-mail.

I've also tested this between coworkers and same result - recipient did not receive the message.

Hopeful that someone out there has an answer for me.

Thanks,
Margot
Mail-Rule-Screen-Shot.doc

Sjef Bosman

Just guessing, it's rather late here: why do you have only AND operators in your expression? That would mean that the entire rule is executed only when all sub-conditions are met, meaning that the sender contains all mail addresses. Which probably is never true.

I think your logic isn't exactly the computers logic. What you want is that all mails with address A are forwarded, and all mails with address B, etc. To achieve this, you have to use the computer's logic: you want the rule to be executed when the address is A or B or C or D.

Try to replace the ANDs by ORs.

John_W_Cooney

ASKER

Thank you, your suggestion helped us. We also needed to change the way we were inputting the sender / contains criteria field using their name only (Not full e-mail address). We then added each person separating names with "OR" and the action was to send a copy to - and we chose the person from the address book then added the action. Tested with coworkers and it worked, although tested with another person and it didn't work, we need to test some more. Thank you for your assistance.

John_W_Cooney

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for John_W_Cooney's comment #a38799155

for the following reason:

More testing required, it works for some but not for others.

ASKER CERTIFIED SOLUTION

Sjef Bosman

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John_W_Cooney

ASKER

My apologies - when I tried to give you the points, the system wasn't working properly and I got called to other things to my job. You definately deserved points for your response!

Sjef Bosman

No problem, it's sorted :-)