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Lotus Notes 8.5.1 - Using Mail Rule

Posted on 2013-01-16
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Last Modified: 2013-01-21
I created a Mail Rule that is not working - see attached screen shot to view the way I set up the rule.

Is this correct?  I've tested and the recipient does not receive a copy of the e-mail.

I've also tested this between coworkers and same result - recipient did not receive the message.

Hopeful that someone out there has an answer for me.

Thanks,
Margot
Mail-Rule-Screen-Shot.doc
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Question by:John_W_Cooney
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7 Comments
 
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Expert Comment

by:Sjef Bosman
ID: 38785323
Just guessing, it's rather late here: why do you have only AND operators in your expression? That would mean that the entire rule is executed only when all sub-conditions are met, meaning that the sender contains all mail addresses. Which probably is never true.

I think your logic isn't exactly the computers logic. What you want is that all mails with address A are forwarded, and all mails with address B, etc. To achieve this, you have to use the computer's logic: you want the rule to be executed when the address is A or B or C or D.

Try to replace the ANDs by ORs.
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Author Comment

by:John_W_Cooney
ID: 38799155
Thank you, your suggestion helped us.  We also needed to change the way we were inputting the sender / contains criteria field using their name only (Not full e-mail address).  We then added each person separating names with "OR" and the action was to send a copy to - and we chose the person from the address book then added the action.  Tested with coworkers and it worked, although tested with another person and it didn't work, we need to test some more.  Thank you for your assistance.
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Author Comment

by:John_W_Cooney
ID: 38799247
I've requested that this question be closed as follows:

Accepted answer: 0 points for John_W_Cooney's comment #a38799155

for the following reason:

More testing required, it works for some but not for others.
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LVL 46

Accepted Solution

by:
Sjef Bosman earned 1500 total points
ID: 38799248
Come again? Was it that worthless? You wanted my help, I told you why it didnt work, and now you say that I should have told you how to enter mail addresses. Could I have known that your addresses are internal, Notes addresses? I think I deserve more than a mere 'thank you'....
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Author Closing Comment

by:John_W_Cooney
ID: 38800987
My apologies - when I tried to give you the points, the system wasn't working properly and I got called to other things to my job.  You definately deserved points for your response!
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 38801270
No problem, it's sorted :-)
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