No video from card

Posted on 2013-01-16
Last Modified: 2016-11-23
I have an older dell machine that I just installed a new PowerColor ATI Radeon HD4350 PCI video card in.  I wanted to be able to show pictures from the computer onto a Samsung TV via the HDMI cable.  The issue is that I am not getting any video.  If I plug a monitor in VGA or DVI I will get the Dell splash screen and then nothing...when I plug the TV in I get video input.  I can plug the VGA cable into the onboard card and it works fine and when I check device manager I don't see anything wrong with the card.  It shows fine in the list.  Any suggestions?
Question by:suzanne2003
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Accepted Solution

tpitch-ssemc earned 500 total points
ID: 38784077
Go into your BIOS and see if you can disable the onboard card or set the priority for the PCI card. I'm not sure which version of BIOS you have, but you usually can access it by pressing F1, F2, F10, F12, DEL, or some other button the moment you see the DELL splash screen.

Expert Comment

by:Levi Gwyn
ID: 38784078
There may be a setting in the BIOS to disable the onboard card.  This should let the add-in card work.  Look for that.

Author Comment

ID: 38785304
I will check that when I get to the office tomorrow and let you know.

How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

LVL 92

Expert Comment

ID: 38786197
did you install the driver for the card?

you can also try slimdrivers to find it :

Author Comment

ID: 38789620
I did install the driver for the card and I was able to set this card to be primary in the bios.  Once I did that I was able to get to the Windows XP screen but them it goes black.
LVL 92

Expert Comment

ID: 38791964
then set the onboard video back, and try another driver, it seems to be the cause
you can also test if the card waorks by booting from a live Knoppix cd, you can test the resolutions

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are more than twenty applications to turn Webcam into home and  small business security. Let's discuss one of the most easy ones to install. If you do not have already installed the drivers to the pc for your webcam, you'll need to do that …
A procedure for exporting installed hotfix details of remote computers using powershell
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question