Solved

Meeting disappears from users MS Outlook 2010 calendars.

Posted on 2013-01-16
2
330 Views
Last Modified: 2013-02-14
Users often complain that MS Outlook appointments disappear from some or all of the meeting receipts calendars.
Can anyone help with links to official documentation about this issue? We have seen several articles about possible issues with MS Outlook and smartphones. Thank you.
0
Comment
Question by:David_E81
2 Comments
 
LVL 7

Assisted Solution

by:Minoru7
Minoru7 earned 200 total points
ID: 38784181
Are you also using Exchange 2010 for email?  Do some of these users also have delegates?  Generally this happens when not following best practices when dealing with calendars, mailboxes, and delegates.  Here are some helpful links to best practices:

http://office.microsoft.com/en-us/outlook-help/best-practices-for-outlook-2010-HA102459562.aspx
http://office.microsoft.com/en-us/outlook-help/outlook-meeting-requests-essential-dos-and-donts-HA001127678.aspx

It is also possible that it's being caused by the smartphone overwriting information that Outlook edited, but I'd start with making sure the best practices are being followed.
0
 
LVL 47

Accepted Solution

by:
apache09 earned 300 total points
ID: 38784502
I suppose the first question would be

Are these users syncing their mailbox with an Iphone or smarphone?

If so there are known issues where appointments disappear as well as quite a bit of documentation on it

I have supplied the MS Support Article on the issue as well as other Issues you may encounter using Smartphones/iphones to sync with Exchange.

Most of the issues are resovled by applying a fix to exchange or by upgrading the Devices to the lates IOs

http://support.microsoft.com/kb/2563324

Here is also the slipstick articles that explain the issues in more detail

http://www.slipstick.com/problems/iphone-outlook-and-disappearing-appointments/

http://www.slipstick.com/outlook/calendar/appointments-are-disappearing-from-the-calendar/
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Note: This is the third blog post in a series on email clearinghouses (https://www.xmatters.com/alert-management/blog-email-has-failed-us?utm_campaign=70138000000ydLoAAI&utm_source=exex&utm_medium=article&utm_content=blog-post).   We’ve been talki…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now