?
Solved

BSOD after AVG uninstall - no access to HDD now

Posted on 2013-01-16
14
Medium Priority
?
654 Views
Last Modified: 2013-02-12
Hi

I was uninstalling AVG on a Windows XP laptop what belongs to my client because AVG wasn't working properly. After the uninstall I had to restart the laptop and when it restarted BSOD come up. Since then I have tried these things:

1) Tried chkdsk /r from Recovery console on the laptop itself - ended with a message that some problems cannot be fixed

2) Removed the HDD to scan with chkdsk /r and /f when HDD was connected to another computer - similar error messages when completed. Windows partition is inaccessible as well and when connected to another PC it prompts to format that partition.

3) I have tried recovery programs like iCare Data Recovery to recover information but no luck so far.

Any advice how to get this partition up and running again?

Thanks in advance.
0
Comment
Question by:kirret
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
  • 2
  • +2
14 Comments
 
LVL 88

Assisted Solution

by:rindi
rindi earned 400 total points
ID: 38784326
Test the HD with the diagnostic utility of it's manufacturer. If it shows errors that can be repaired, replace it. Possibly the AVG problem was just a symptom caused by the bad HD.

You'll find the utilities on the UBCD:

http://ultimatebootcd.com
0
 

Author Comment

by:kirret
ID: 38784340
Client has got a new computer now anyway as the laptop was pretty old. so replacing the HDD isn't necessary, main thing is to get files off.
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 400 total points
ID: 38784479
The best recovery utility is getdataback. If you can't get the files with it, then I'm afraid your only option is a professional recovery agency, but then the customer would have to source quite a bit of cash. I'd tell him to restore the files from his backups...

http://runtime.org
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 92

Accepted Solution

by:
nobus earned 1600 total points
ID: 38786107
you can also check if you can copy the data when booted from a live Knoppix cd :
ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.4bootonly-2012-08-20-EN.iso     

note : recovery is best done on a KNOWN good system

HDDRegenerator (not free) has recovered many inaccessible drives for me : http://www.dposoft.net/hdd.html      

ps : running chkdsk on a suspect drive often causes more errors than it fixes
0
 
LVL 47

Expert Comment

by:noxcho
ID: 38786254
Looks like a revenge from AVG.
Was there any encryption tool used on this machine?
0
 

Author Comment

by:kirret
ID: 38786264
Hi guys

Thanks for your input. Will try them today.

@noxcho - no encryption was in place
0
 

Author Comment

by:kirret
ID: 38796189
Just an update - been scanning with HDDRegenerator for 48h, it's taking ages. It has done 1.97% and found 18 bad sectors. Each bad sector takes about 2h to recover...
0
 
LVL 92

Expert Comment

by:nobus
ID: 38796215
>>  Each bad sector takes about 2h to recover...   <<    ouch  ...that does not look promising
it looks like your disk died
i suggest to stop HDDReg (note it's position, so you can start from there)
hook the  drive to aknown working system - and try again - it can help
0
 

Author Comment

by:kirret
ID: 38796409
I'm actually running the program on a working system with that hard drive attached
0
 
LVL 92

Expert Comment

by:nobus
ID: 38796503
if it takes that long - chances are it will be unusable; i hope you have a backup..
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 38880270
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 

Author Comment

by:kirret
ID: 38880258
Sorry, forgot about this question here.
Tried pretty much everything but could not recover anything so thanks for your advice, at least I found some great tools you guys recommended.
0
 
LVL 92

Expert Comment

by:nobus
ID: 38880590
tx for feedback !
0

Featured Post

Get MongoDB database support online, now!

At Percona’s web store you can order your MongoDB database support needs in minutes. No hassles, no fuss, just pick and click. Pay online with a credit card. Handle your MongoDB database support now!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finally comes the third version of VMware Virtual SAN, whose name is 6.1, and comes loaded with new features many of which really are excellent and even surprising.
In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question