Solved

BSOD after AVG uninstall - no access to HDD now

Posted on 2013-01-16
14
627 Views
Last Modified: 2013-02-12
Hi

I was uninstalling AVG on a Windows XP laptop what belongs to my client because AVG wasn't working properly. After the uninstall I had to restart the laptop and when it restarted BSOD come up. Since then I have tried these things:

1) Tried chkdsk /r from Recovery console on the laptop itself - ended with a message that some problems cannot be fixed

2) Removed the HDD to scan with chkdsk /r and /f when HDD was connected to another computer - similar error messages when completed. Windows partition is inaccessible as well and when connected to another PC it prompts to format that partition.

3) I have tried recovery programs like iCare Data Recovery to recover information but no luck so far.

Any advice how to get this partition up and running again?

Thanks in advance.
0
Comment
Question by:kirret
  • 5
  • 4
  • 2
  • +2
14 Comments
 
LVL 87

Assisted Solution

by:rindi
rindi earned 100 total points
Comment Utility
Test the HD with the diagnostic utility of it's manufacturer. If it shows errors that can be repaired, replace it. Possibly the AVG problem was just a symptom caused by the bad HD.

You'll find the utilities on the UBCD:

http://ultimatebootcd.com
0
 

Author Comment

by:kirret
Comment Utility
Client has got a new computer now anyway as the laptop was pretty old. so replacing the HDD isn't necessary, main thing is to get files off.
0
 
LVL 87

Assisted Solution

by:rindi
rindi earned 100 total points
Comment Utility
The best recovery utility is getdataback. If you can't get the files with it, then I'm afraid your only option is a professional recovery agency, but then the customer would have to source quite a bit of cash. I'd tell him to restore the files from his backups...

http://runtime.org
0
 
LVL 91

Accepted Solution

by:
nobus earned 400 total points
Comment Utility
you can also check if you can copy the data when booted from a live Knoppix cd :
ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.4bootonly-2012-08-20-EN.iso    

note : recovery is best done on a KNOWN good system

HDDRegenerator (not free) has recovered many inaccessible drives for me : http://www.dposoft.net/hdd.html      

ps : running chkdsk on a suspect drive often causes more errors than it fixes
0
 
LVL 46

Expert Comment

by:noxcho
Comment Utility
Looks like a revenge from AVG.
Was there any encryption tool used on this machine?
0
 

Author Comment

by:kirret
Comment Utility
Hi guys

Thanks for your input. Will try them today.

@noxcho - no encryption was in place
0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 

Author Comment

by:kirret
Comment Utility
Just an update - been scanning with HDDRegenerator for 48h, it's taking ages. It has done 1.97% and found 18 bad sectors. Each bad sector takes about 2h to recover...
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
>>  Each bad sector takes about 2h to recover...   <<    ouch  ...that does not look promising
it looks like your disk died
i suggest to stop HDDReg (note it's position, so you can start from there)
hook the  drive to aknown working system - and try again - it can help
0
 

Author Comment

by:kirret
Comment Utility
I'm actually running the program on a working system with that hard drive attached
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
if it takes that long - chances are it will be unusable; i hope you have a backup..
0
 
LVL 59

Expert Comment

by:LeeTutor
Comment Utility
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 

Author Comment

by:kirret
Comment Utility
Sorry, forgot about this question here.
Tried pretty much everything but could not recover anything so thanks for your advice, at least I found some great tools you guys recommended.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
tx for feedback !
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Suggested Solutions

Backing up data is essential for any office small or large. Most think that a simple USB drive will suffice. Even the USB drives themselves display words like backup.   Most novices will ask themselves the question “Will this work for my business…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now