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Exchange 2007 Contacts searching

I have an issues where contacts cannot be searched for with outlook 2010 on an exchange 2007 server, If you look for the contact for example "John Doe" it shows nothing but if you try to add a new contact it asks if you want to merge with the existing contact. I'm not even sure how to approach this to see what the problem is. i have an exchange server running on SBS 2008.
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ewassman
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ewassman
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2 Solutions
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Is this happening to all or just one user ?
Did you try to move his mailbox ?
What if user checks OWA\Webmail

- Rancy
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Rajkumar-MCITPCommented:
You are talking about local contacts or contacts created in Exchange Server?

Please check this - http://www.howto-outlook.com/faq/contactsinaddressbook.htm
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ewassmanAuthor Commented:
Contacts on the exchange server and I'm trying to search with both outlook 2010 and OWA. It's possible that me and my user both need to be educated on the difference between local contacts and exchange server contacts, he also mentioned to me that contacts that he adds in OWA are not in outlook.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Try creating a new Outlook profile or check if the issue appears if you try to create his Outlook profile on a different machine

- Rancy
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Rajkumar-MCITPCommented:
Local Contacts - Contacts that are created by user from his outlook or OWA, those contacts are personal where it will be visible only to him

Exchange Contacts - those are the contact that will be created by Exchange Admins, @ EMC - Recipient Configuration -> New Contact ---- these contact s will be available to all users

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If he is using MAPI outlook profile ( User machine connected to local network) then he will be able to access all the contacts, if he is using POP3 account then it wont be visible
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ewassmanAuthor Commented:
Oh he is using Mapi and contacts are local, but he can see all contacts in OWA, but sometimes, it seems when he adds contacts into OWA, they don't always appear in outlook, but not all the time. So far everything I have added into OWA has appeared in outlook but I don't do it as often as the user does.

I will look at this on another VM and see if the issue still exists there.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Also try with Outlook online mode .... what is the version of Outlook in question here ?

- Rancy
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ewassmanAuthor Commented:
outlook 2010 exchange 2007
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ewassmanAuthor Commented:
turns out I had to create a new profile.
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