kfioretti23
asked on
Outlook Check Names not working when writing email
An issue has been popping up in our Exchange 2010 environment lately where people cant do a Check Names in outlook when composing an email. What happens is they'll hit the Check Names button and it will say No Suggestions but if they then hit the Show More Names... button it will then find them in the GAL.
I've already tried making the GAL the default address book and adding it to the priority list with no luck.
Any ideas as to what could be causing this? It seems to be spreading to more and more users. We did recently enable Autodiscover, so i'm not sure if it's related or not.
I've already tried making the GAL the default address book and adding it to the priority list with no luck.
Any ideas as to what could be causing this? It seems to be spreading to more and more users. We did recently enable Autodiscover, so i'm not sure if it's related or not.
Did you try to download the full Offline address book once and check the status?
Try to repair the outlook profile on test machine and check the status..
Try to repair the outlook profile on test machine and check the status..
First check all users have the latest SP installed for Office 2010
http://support.microsoft.com/kb/2460049
The in outlook have a look at
File>Options>Mail
Under Send Messages
Make sure automatic name checking is selected
Also turn on Use Auto-COmplete list to suggest name when typing.......
Restart outlook and see if this helps
http://support.microsoft.com/kb/2460049
The in outlook have a look at
File>Options>Mail
Under Send Messages
Make sure automatic name checking is selected
Also turn on Use Auto-COmplete list to suggest name when typing.......
Restart outlook and see if this helps
ASKER
Correction, the OWA did work fine. I will try a repair on their profile next.
It could be an autodiscover issue. This would also create problems with your Automatic Replies such as Out of Office.
Is your Exchange Server hosted? If so, you will need to get the autodiscover.yourdomain.co m info from them to set that up. If you are hosting your own exchange server, you need to create a cname record in DNS to point at your Outlook Web Access Server.
Is your Exchange Server hosted? If so, you will need to get the autodiscover.yourdomain.co
ASKER
A repair on the outlook profile didnt work either.
Anything i should check on the Autodiscover that could be the cause? Testexchangeconnectivity.c om says it's working properly.
Anything i should check on the Autodiscover that could be the cause? Testexchangeconnectivity.c
Considering that some users can and other cant use this functionality
Im not convinced the issue is going to be on the server......
If It was, wouldnt everyone be affected at the same time...
Rather than some have the issue, and some dont..
With the issue seeming to "spread" to others..
Did you check that Office 2010 SP1 is installed as above?
There is a knonw issue in outlook 2010 where automatic name checking stops working
This issue was resovled in the SP..
If SP1 is installed, and the above settings are in place
Have a user close out of outlook
Start using Start>Run>Outlook.exe /safe
Then have them try
If it works here its possible there is and add-in that could be causing the fault
Im not convinced the issue is going to be on the server......
If It was, wouldnt everyone be affected at the same time...
Rather than some have the issue, and some dont..
With the issue seeming to "spread" to others..
Did you check that Office 2010 SP1 is installed as above?
There is a knonw issue in outlook 2010 where automatic name checking stops working
This issue was resovled in the SP..
If SP1 is installed, and the above settings are in place
Have a user close out of outlook
Start using Start>Run>Outlook.exe /safe
Then have them try
If it works here its possible there is and add-in that could be causing the fault
For the users that it is not working, it could be a corrupt profile issue for Windows. You might try backing up their profile folder as another user and deleting it. Have them logon and it will rebuild. After that, try it again. We have had profile issues be the culprit for Outlook issues, file association issues that are bizarre, and other weird things.
ASKER
I'm seeing the following errors in my testoutlookwebservices command
RunspaceId : 9b6adf69-68be-4535-891b-a5 63fb93a7fd
Id : 1012
Type : Warning
Message : XML>Unknown Node:AlternativeMailbox AlternativeMailbox Line:http://schemas.microsoft.com/exchange/autodisc
over/outlook/responseschem a/2006a
RunspaceId : 9b6adf69-68be-4535-891b-a5 63fb93a7fd
Id : 1012
Type : Warning
Message : XML>Object being deserialized: Microsoft.Exchange.Managem ent.System Configurat ionTasks.A utoDiscove rAccount
RunspaceId : 9b6adf69-68be-4535-891b-a5 63fb93a7fd
Id : 1012
Type : Warning
Message : XML>Element
RunspaceId : 9b6adf69-68be-4535-891b-a5 63fb93a7fd
Id : 1012
Type : Warning
Message : XML>Unknown Element:System.Xml.XmlElem ent Line:75(7) <Type xmlns="http://schemas.microsoft.com/exchange/au
todiscover/outlook/respons eschema/20 06a">Deleg ate</Type> <DisplayNa me xmlns="http://schemas.microsoft.com/e
xchange/autodiscover/outlo ok/respons eschema/20 06a">Trans itions Calendar</DisplayName><Leg acyDN xmlns="http
://schemas.microsoft.com/e xchange/au todiscover /outlook/r esponsesch ema/2006a" >/o=STRIDE /ou=Exchan ge Adminis
trative Group (FYDIBOHF23SPDLT)/cn=Recip ients/cn=T ransitions Calendar</LegacyDN><Server xmlns="http://sche
mas.microsoft.com/exchange /autodisco ver/outloo k/response schema/200 6a">casarr aycluster. sassc.com< /Server>
RunspaceId : 9b6adf69-68be-4535-891b-a5
Id : 1012
Type : Warning
Message : XML>Unknown Node:AlternativeMailbox AlternativeMailbox Line:http://schemas.microsoft.com/exchange/autodisc
over/outlook/responseschem
RunspaceId : 9b6adf69-68be-4535-891b-a5
Id : 1012
Type : Warning
Message : XML>Object being deserialized: Microsoft.Exchange.Managem
RunspaceId : 9b6adf69-68be-4535-891b-a5
Id : 1012
Type : Warning
Message : XML>Element
RunspaceId : 9b6adf69-68be-4535-891b-a5
Id : 1012
Type : Warning
Message : XML>Unknown Element:System.Xml.XmlElem
todiscover/outlook/respons
xchange/autodiscover/outlo
://schemas.microsoft.com/e
trative Group (FYDIBOHF23SPDLT)/cn=Recip
mas.microsoft.com/exchange
Is this for one or few users or all ?
What if you create a users profile on a different machines does that still produce the same issue ?
- Rancy
What if you create a users profile on a different machines does that still produce the same issue ?
- Rancy
ASKER
Seems like it's for all users under one OU.
If so why not lets check if the Allow Inheritable is checked on that OU or some permissions issue
- Rancy
- Rancy
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ASKER
Found a page online that explained the situation i was having and fixed the issue.
Are all users affected ? Hope no issues with OAB ?
- Rancy