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Outlook Check Names not working when writing email

Posted on 2013-01-16
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Last Modified: 2013-02-19
An issue has been popping up in our Exchange 2010 environment lately where people cant do a Check Names in outlook when composing an email. What happens is they'll hit the Check Names button and it will say No Suggestions but if they then hit the Show More Names... button it will then find them in the GAL.

I've already tried making the GAL the default address book and adding it to the priority list with no luck.

Any ideas as to what could be causing this? It seems to be spreading to more and more users. We did recently enable Autodiscover, so i'm not sure if it's related or not.
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Question by:kfioretti23
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38784421
Does it works fine with Outlook online or OWA\Webmail ?
Are all users affected ? Hope no issues with OAB ?

- Rancy
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LVL 15

Expert Comment

by:Rajkumar-MCITP
ID: 38784466
Did you try to download the full Offline address book once and check the status?

Try to repair the outlook profile on test machine and check the status..
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LVL 47

Expert Comment

by:apache09
ID: 38784473
First check all users have the latest SP installed for Office 2010
http://support.microsoft.com/kb/2460049


The in outlook have a look at
File>Options>Mail

Under Send Messages

Make sure automatic name checking is selected

Also turn on Use Auto-COmplete list to suggest name when typing.......

Restart outlook and see if this helps
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Author Comment

by:kfioretti23
ID: 38784613
Correction, the OWA did work fine. I will try a repair on their profile next.
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Expert Comment

by:jlipschitz
ID: 38784978
It could be an autodiscover issue.  This would also create problems with your Automatic Replies such as Out of Office.

Is your Exchange Server hosted?  If so, you will need to get the autodiscover.yourdomain.com info from them to set that up.  If you are hosting your own exchange server, you need to create a cname record in DNS to point at your Outlook Web Access Server.
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Author Comment

by:kfioretti23
ID: 38789116
A repair on the outlook profile didnt work either.

Anything i should check on the Autodiscover that could be the cause? Testexchangeconnectivity.com says it's working properly.
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LVL 47

Expert Comment

by:apache09
ID: 38789154
Considering that some users can and other cant use this functionality

Im not convinced the issue is going to be on the server......

If It was, wouldnt everyone be affected at the same time...

Rather than some have the issue, and some dont..
With the issue seeming to "spread" to others..


Did you check that Office 2010 SP1 is installed as above?
There is a knonw issue in outlook 2010 where automatic name checking stops working
This issue was resovled in the SP..


If SP1 is installed, and the above settings are in place

Have a user close out of outlook
Start using Start>Run>Outlook.exe /safe

Then have them try

If it works here its possible there is and add-in that could be causing the fault
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Expert Comment

by:jlipschitz
ID: 38789875
For the users that it is not working, it could be a corrupt profile issue for Windows.  You might try backing up their profile folder as another user and deleting it.  Have them logon and it will rebuild.  After that, try it again.  We have had profile issues be the culprit for Outlook issues, file association issues that are bizarre, and other weird things.
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Author Comment

by:kfioretti23
ID: 38806266
I'm seeing the following errors in my testoutlookwebservices command

RunspaceId : 9b6adf69-68be-4535-891b-a563fb93a7fd
Id         : 1012
Type       : Warning
Message    : XML>Unknown Node:AlternativeMailbox AlternativeMailbox Line:http://schemas.microsoft.com/exchange/autodisc
             over/outlook/responseschema/2006a

RunspaceId : 9b6adf69-68be-4535-891b-a563fb93a7fd
Id         : 1012
Type       : Warning
Message    : XML>Object being deserialized: Microsoft.Exchange.Management.SystemConfigurationTasks.AutoDiscoverAccount

RunspaceId : 9b6adf69-68be-4535-891b-a563fb93a7fd
Id         : 1012
Type       : Warning
Message    : XML>Element

RunspaceId : 9b6adf69-68be-4535-891b-a563fb93a7fd
Id         : 1012
Type       : Warning
Message    : XML>Unknown Element:System.Xml.XmlElement Line:75(7) <Type xmlns="http://schemas.microsoft.com/exchange/au
             todiscover/outlook/responseschema/2006a">Delegate</Type><DisplayName xmlns="http://schemas.microsoft.com/e
             xchange/autodiscover/outlook/responseschema/2006a">Transitions Calendar</DisplayName><LegacyDN xmlns="http
             ://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">/o=STRIDE/ou=Exchange Adminis
             trative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Transitions Calendar</LegacyDN><Server xmlns="http://sche
             mas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">casarraycluster.sassc.com</Server>
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38806978
Is this for one or few users or all ?
What if you create a users profile on a different machines does that still produce the same issue ?

- Rancy
0
 

Author Comment

by:kfioretti23
ID: 38828486
Seems like it's for all users under one OU.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38830836
If so why not lets check if the Allow Inheritable is checked on that OU or some permissions issue

- Rancy
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Accepted Solution

by:
kfioretti23 earned 0 total points
ID: 38888961
Figured out the issue. I ran a fix where on the OAB that lists the GAL first then All groups instead of the other way around.
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Author Closing Comment

by:kfioretti23
ID: 38904702
Found a page online that explained the situation i was having and fixed the issue.
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