?
Solved

Keyboard Mouse installation

Posted on 2013-01-16
4
Medium Priority
?
345 Views
Last Modified: 2013-01-18
Windows 7 64 bit:  Cannot or will not install Microsoft Combo keyboard/Mouse 5000 (laser)

Is not recognized nor can I install from Microsoft.  Keeps insisting software already installed, which it is not?
0
Comment
Question by:ycguy1117
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 70

Accepted Solution

by:
Merete earned 2000 total points
ID: 38786200
Since this is for windows 64 check if it is installed to Programfiles x 86, a 32 bit version?
In your search type in  itype.exe  do you find that?
or Click Start, Programs, Microsoft Keyboard
Have you rebooted recently?
Is this service running in the taskmanager
Services in taskmanagerDid you have a wired Microsoft Keyboard and mouse installed previously?
Then it maybe that Microsoft doesn't see any the new wireless
If setup installed a generic driver when you connected the hardware may be why Microsoft says it's already installed.
Are you downloading from here?
There is two. Intelli Type and Intelli Point
http://www.microsoft.com/hardware/en-us/p/wireless-comfort-desktop-5000/CSD-00001#support
Please confirm if you see anything I have mentioned?
0
 

Author Comment

by:ycguy1117
ID: 38787282
Thanks, will check today
0
 

Author Closing Comment

by:ycguy1117
ID: 38794869
Download worked great
0
 
LVL 70

Expert Comment

by:Merete
ID: 38795118
ycguy1117, thanks and glad it helped.
Cheers
0

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this blog post, we’ll look at how using thread_statistics can cause high memory usage.
New style of hardware planning for Microsoft Exchange server.
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question