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MS Query Crashes after upgrading to Excel 2010

Posted on 2013-01-16
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Last Modified: 2013-01-29
I've upgraded Excel from 2007 to 2010 and now MS Query keeps crashing.  I've read solutions about copying the MSQRY32.EXE file from Office 12 to the Office 14 directory but it doesn't seem to work - I get a message that it isn't installed.

The error states that Microsoft Query has encountered a problem and needs to close.  

I'm trying to extract data from Sage Line 50 Professional 2012 into Excel.  I don't really mind how I do it, I just need it to work, either via MS Query or another route if anybody has one.
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Question by:Sokella
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11 Comments
 
LVL 13

Expert Comment

by:Mark Damen
ID: 38784890
If you upgraded the install originally, I would first try a full uninstall of MS office and then reboot, and install office 2010 fresh.
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Author Comment

by:Sokella
ID: 38784903
markusdamenous - thanks - I am happy to try that.  Is your suggestion based on experience or speculative?

Thanks

A
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LVL 13

Expert Comment

by:Mark Damen
ID: 38784961
Both.  It's high up on the list of things I would do faced with a strange issue like that.  Upgrade should work just fine, but I have experienced issues.
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Author Comment

by:Sokella
ID: 38784977
It seems to work with some queries and not others.  For example if I change the join between two tables from one field to a different one (containing similar data) it crashes.  If I restrict the number of rows with the same join it works.  Really frustrating
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LVL 13

Expert Comment

by:Mark Damen
ID: 38784993
Which driver are you using?  

Also, read something that you could try.  Turn off "Validate query before saving or returning data".  Reports to be the 5th tick box in the options menu, can't check at the moment as using a tablet.
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Author Comment

by:Sokella
ID: 38786278
which driver?  do you mean what version of msqry32.exe?

Yes - I read about the Validate query before saving or returning data and unchecked it but no avail.

Am trying now on a machine that hasn't had 2007 installed.....
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LVL 13

Expert Comment

by:Mark Damen
ID: 38786334
Driver as in is it Microsoft SQL Server, Access, Text File, 3rd party driver?
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Author Comment

by:Sokella
ID: 38786340
The driver is SAGE Line 50 V 18
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Author Comment

by:Sokella
ID: 38786353
Is there a way to bypass MS Query completely?  Anybody?
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Accepted Solution

by:
Sokella earned 0 total points
ID: 38792470
Have determined this is a timeout problem - the query is taking over half an hour to run.... have increased the timeout and it seems to have helped.
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Author Closing Comment

by:Sokella
ID: 38830304
The issue was timeout, none of the other answers fixed it.
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