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Posted on 2013-01-16
Medium Priority
Last Modified: 2013-01-29
I am helping a friend who just installed QuickBooks FOR MAC 2013 (Pardon my yelling, just wanted to be sure we were clear on that point) on a Mac running 10.8 Mountain Lion. After initial install he installed any available updates until it is now all up to date.

We have set up a company, some accounts, imported customers and vendors from his address book, and began entering some transactions. We entered several credit card charges and made them billable to one of his customers.

We then created an invoice for that customer and went to the Add Time/Costs dialogue where we found the charges billed to that customer. After selecting the charges we clicked OK to have the items added to the invoice, and the following error appeared:
"An error occurred while making your changes." The error message did not include any specific helpful info, just a suggestion to try again, contact support or Itnuit's online community.

Anyone have any idea what the source of this problem is? We are attempting to contact Intuit support about it also. Thanks for any help you can offer.
Question by:westone
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LVL 98

Expert Comment

by:John Hurst
ID: 38787089
Invoices have to be saved before making changes like printing or emailing. Try saving the invoice first. Save it, close it, open it and now try adding the Time/Costs.

... Thinkpads_User

Author Comment

ID: 38787468
Well, it's not possible to save an invoice that has no items added to it and has a zero balance as a result. Besides, we're not trying to print or email, we're trying to add items that have been billed to the customer to a newly created invoice. And it is an error message, not a message stating that something needs to be saved before carrying out some other process.

After spending some time with Intuit support, they had no solution, though they did discover that the Sample Company is able to complete this process without the error, AND a new company the tech created for testing purposes generated the same error as we experienced with the company we had just created prior to contacting them. But they were neither able to explain the error nor provide a solution.

This is a key feature for tracking billable expenses. I don't think we will be living without it. If we don't find a solution we will be finding another bookkeeping solution for the company.
LVL 98

Expert Comment

by:John Hurst
ID: 38787511
Thanks for the update. I used QB on Windows and not on MAC. I did read the post, of course, and I was trying to add experience from my perspective.  So if that does not work and if Intuit does not have a solution, then I probably cannot assist further.

... Thinkpads_User
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LVL 98

Accepted Solution

John Hurst earned 2000 total points
ID: 38787638
I think what you want works in the Windows version. It has been a while since I have used this and I have changed versions since. If you can test that successfully in Windows, then another option is Windows on the MAC via VMware Fusion or other virtualizer.

If you can find a native MAC alternative booking solution, that is probably better.

... Thinkpads_User

Author Comment

ID: 38787714
For my own business I have been running the Windows version on a MacBook air under Parallels for a couple of years. I use this feature daily for tracking billable time to clients, then I invoice monthly.

It is supposed to work the same in the Mac 2013 version, it's just generating an error and the process crashes when doing so, in this instance.

I plan to install the software on at least one other Mac, running a different version of OS X (Lion versus Mountain Lion in this case) and see if the error can be reproduced.

Of course I appreciate your input. Compared to the Windows version of QuickBooks there is very little user community support available for the Mac version.
LVL 98

Expert Comment

by:John Hurst
ID: 38831312
@westone - Thank you and I was happy to help you with this. Good luck with your MAC environment. .... Thinkpads_User

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