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IE9 not loading webpages

Posted on 2013-01-16
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Last Modified: 2013-01-26
IE was working fine. Suddenly, a domain user complained of IE not loading web pages. Google Chrome and all other internet dependent services worked fine on the same machine. Reset all IE settings, ran IE without ad-ons, troubleshooted services and startup apps/services using msconfig, scanned for malware/virus, uninstall/resinstall IE9 and I recreated the profile. still get the same issue. Local administrator account doesnt have any issue with IE9.

Then, the next day, another domain user complained of the same issue. Same testing, same results. Another user complained, the next day and another user the day after that. A system restore fixed the problem for 2 users; however, that is not an option for the other 2 users and it isnt really a resolution.

Maybe group policies but i dont see how it would affect 4 people, not everyone and not at once. Any ideas or tips on why IE9 does not load would be appreciated.
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Question by:dguillen
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Expert Comment

by:jcimarron
ID: 38785037
dguillen--
Perhaps of help
http://serverfault.com/questions/455721/ie9-not-working-for-a-specific-domain-user

If no help, you seem to have narrowed the problem to some difference between the two machines that were fixed with System Restore and the two that were not.  Can you look further into that?

If you do not want to spend a lot of time on this run a Repair Install on the two machines that still have the problem.
http://www.sevenforums.com/tutorials/3413-repair-install.html

------------
Why do you feel System Restore is not a resolution?  As long as you do not revert to conditions after the date of the System Restore used successfully, things would seem fixed.
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by:dguillen
ID: 38785062
i cannot do a sysrestore on the other machines because they dont have any restore points available from before the issue started.

i dont find the sysrestore as a viable resolution becuase i still dont know what caused the problem nor what fixed it.
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Assisted Solution

by:jcimarron
jcimarron earned 500 total points
ID: 38785075
dguillen--Let's not get sidelined over the issue of System Restore.
Have you tried the suggestions made?
Here is another idea
http://support.microsoft.com/mats/ie_performance_and_safety

And some people have found a problem with Flash.  See Thwaiththe's post here
http://social.technet.microsoft.com/Forums/en-US/ieitprocurrentver/thread/91e9436c-e0e6-49b8-bbdb-8910d5475abe/
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Author Comment

by:dguillen
ID: 38785084
i have already recreated the profile and ran the MS Fix it tools. Neither worked. Win7 repair would be next but i want to find the root of the issue.
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Expert Comment

by:jcimarron
ID: 38785094
dguillen--I am afraid the ball is in your court to find the root cause.
As I said earlier
"you seem to have narrowed the problem to some difference between the two machines that were fixed with System Restore and the two that were not.  Can you look further into that?"
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Accepted Solution

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dguillen earned 0 total points
ID: 38788441
Do not trust IE when you choose to disable all ad-ons or reset to defaults. do it manually or check it. it will save you a headache.


http://forums.adobe.com/message/4831179
http://labs.adobe.com/downloads/flashplayer.html
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Author Comment

by:dguillen
ID: 38788613
I've requested that this question be closed as follows:

Accepted answer: 0 points for dguillen's comment #a38788441

for the following reason:

I accepted this as the solution because in my case, this is the resolution. Once i made the necessary changes, IE worked.
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Expert Comment

by:jcimarron
ID: 38788614
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