Solved

Backup Exec. services will not start.

Posted on 2013-01-16
8
951 Views
Last Modified: 2013-01-31
I have been trying to start my Backup Exec services and they wont start. When I look at the event viewer I get a message stating that the SQL server detected a logical consistency-based I/O error: torn page. The error points to the Log file and suggests I run DBCC CHECKDB which I ran and it gave me errors but does not tell how to fix. The Event ID is 824 and the following  error in the logs is Event ID 58068 which states that the database recovery has failed. What do i need to do to fix this issue? The SQL Database is Express 2005 on a Windows 2003 R2 server.
0
Comment
Question by:tparus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 500 total points
ID: 38787555
You did not mention what version of BE you are using, but this same process should work for most versions.

http://www.symantec.com/business/support/index?page=content&id=TECH67239

I have had to just dump the database before and create a new one. The pain about that is you have to recreate your backup jobs.
0
 

Author Comment

by:tparus
ID: 38787626
I had it in the tags but I am running 11d. I am considering upgrading to the latest version, I think it is 2012, but don't know if I will need to do a complete uninstall then reinstall or it will upgrade from 11d to 2012.
0
 

Author Comment

by:tparus
ID: 38787703
Tried it and it didn't work. The database could not be repaired. Any other suggestions?
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 38787722
Do you mean creating a new database didn't work? At this point, that would be my only other suggestion.
0
 

Author Comment

by:tparus
ID: 38789221
How is that done? Do you have a link I can follow? Do I drop the database on the SQL server? How do i create a new database. Arrrg, I hate the fact I have to create the backup processes all over again.
0
 
LVL 43

Expert Comment

by:Rob
ID: 38789264
I would suggest contacting Symantec - do you have a support agreement with them?  Have you searched their comprehensive knowledge base for others having similar issues?
In the past I've found this a far quicker way of resolving issues regarding well known software applications before posting on EE
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 38789276
Tagit has a point, if you pay for a support agreement, it would be best to call them. If not, if you purchase BE 2012, that should come with a year of support and they may assist in "getting the system ready for upgrade".
0
 

Author Closing Comment

by:tparus
ID: 38841590
Recreated DB from backup using BackupExec Utility. Thanks for all your help
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Free HD cloner 11 106
Open Encryption Software Advice needed 4 73
Robycopy Copy Data \ Disk to Disk (new\changed data) 19 143
Help With Simple Database Design 7 57
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
Introduction This article is intended for those who are new to PHP error handling (https://www.experts-exchange.com/articles/11769/And-by-the-way-I-am-New-to-PHP.html).  It addresses one of the most common problems that plague beginning PHP develop…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question