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Exchange 2003 OWA only authenticates IP Address Users

Posted on 2013-01-16
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Last Modified: 2013-01-17
When users outside the WAN type in dns adress and attempt to log in to the OWA server, the server does nothing and displays the login page again.  If a user uses the public IP address, they can then log in.

Users within the WAN can specify the server name and login, they don't need to use an IP address.

Any ideas?
Thanks!

***UPDATE***
The OWA accessed by the DNS name works in both Chrome and Safari.  It seems not to work in Internet Explorer.
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Question by:jlgerber
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Accepted Solution

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mlongoh earned 500 total points
ID: 38788896
At first glance it sounds like a public DNS lookup failure.  I would be using NSLOOKUP to confirm what the OWA's public FQDN resolves and verify if it is the public IP.

However, in our update, you indicate that it works for Chrome and Safari users, but not IE users?  Is this still limited to just public internet connected users?
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Author Comment

by:jlgerber
ID: 38788949
Our local DNS server had a bad forwarder.  I removed it, and all is fine.
Thanks! :)
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Author Comment

by:jlgerber
ID: 38788956
I've requested that this question be closed as follows:

Accepted answer: 0 points for jlgerber's comment #a38788949

for the following reason:

Since the page actually loaded, hadn't thought to check DNS.  Good Call!!!!
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Author Closing Comment

by:jlgerber
ID: 38788957
Since the page actually loaded, I hadn't thought to check DNS.  Good Call!
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Expert Comment

by:mlongoh
ID: 38788974
Thanks for the points.
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