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Can ping router but nothing else..

Posted on 2013-01-16
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Last Modified: 2013-01-22
Hey everyone,

I connected a machine to a gigabit switch.  It can ping the router (which is connected to the switch but it cannot ping any other machine on the subnet.  It does, however, respond to ping.

What could cause this?

i've tried resetting the tcp stack.

Windows 7 x64
Broadcom Netlink onboard NIC
DGS-1008 Switch
Watchguard 25-W router
DLink DGS-108

Looks like this:

Watchguard Port 0 -> Tompson DSL Modem
Watchguard Port 1 -> DLink DGS-108

Computers and printer connect to DGS-108

192.168.2.1 (router)
192.168.2.18 (computer 1)
192.168.2.19 (computer 2)
192.168.2.26 (printer)

.18 can ping .19 and everything else and route to the internet
.19 can ping .1 but nothing else, no internet..

Help?
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Question by:ottcomputing
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7 Comments
 
LVL 15

Expert Comment

by:Giovanni Heward
ID: 38785246
Have you verified your TCP/IP settings on .19?  Specifically, ensuring the subnet mask matches the mask of the other devices.  What about the default route on .19?  Is it configured to forward packets to 192.168.2.1 (gateway) via the 192.168.2.19 interface?

Network Destination        Netmask          Gateway           Interface
          0.0.0.0                      0.0.0.0              192.168.2.1    192.168.2.19

You may want to temporarily disable any host firewalls while you're troubleshooting.
0
 
LVL 5

Expert Comment

by:Coffinated
ID: 38785380
Check your IP/subnet as well as the routes on .19
ipconfig /all
route print

You can always do a tracert 192.168.2.18 it may tell you what the problem is.

Also check DNS setting, suffixes, gateway address, turn off firewall (if it is on), temporarily disable any anti virus you may have.
0
 
LVL 15

Expert Comment

by:venom96737
ID: 38785434
dns is the issue
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LVL 17

Expert Comment

by:lruiz52
ID: 38785984
like Coffinated said. run a Route Print and IPconfig /all on .18 and .19 and post results.
0
 
LVL 1

Author Comment

by:ottcomputing
ID: 38788597
.18
------------------------------------------
C:\Users\stlr>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : BRETTFDESK2
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-0F-FE-9A-FF-5C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d515:48db:411b:177a%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.18(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 234885118
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-29-C2-F6-00-0F-FE-9A-FF-5C

   DNS Servers . . . . . . . . . . . : 8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B2FC75B-D823-47D4-BB0A-1D6093797B38}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c30:3692:3f57:fded(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2c30:3692:3f57:fded%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\stlr>route print
===========================================================================
Interface List
 11...00 0f fe 9a ff 5c ......Intel(R) 82566DM-2 Gigabit Network Connection
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.18    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link      192.168.2.18    266
     192.168.2.18  255.255.255.255         On-link      192.168.2.18    266
    192.168.2.255  255.255.255.255         On-link      192.168.2.18    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.2.18    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.2.18    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0      192.168.2.1  Default
===========================================================================
--------------------

.19
-------------------------
Windows IP Configuration

   Host Name . . . . . . . . . . . . : BRETTFDESK1
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 84-2B-2B-8A-5C-F6
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.2.19(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.2.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{70E07C8F-02F4-47F2-BB27-DF4F75F3C1C6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

===========================================================================
Interface List
 10...84 2b 2b 8a 5c f6 ......Broadcom NetLink (TM) Gigabit Ethernet
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.19    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link      192.168.2.19    266
     192.168.2.19  255.255.255.255         On-link      192.168.2.19    266
    192.168.2.255  255.255.255.255         On-link      192.168.2.19    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.2.19    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.2.19    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0      192.168.2.1  Default
===========================================================================
-----

Removed AV on both.. internet works on .18, not on .19 but now i can ping between .18 and .19 both ways after AV and firewall was turned off.

Last thing seems to be routing to the internet from .19
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LVL 1

Accepted Solution

by:
ottcomputing earned 0 total points
ID: 38789583
Alright so here's what happened:

There was a crossover cable in the system that the client had installed without my knowning.

Also, WatchGuard devices won't route traffic for more than one PC until they have been activated.

Lesson learned.
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LVL 1

Author Closing Comment

by:ottcomputing
ID: 38804823
Figured it out myself..
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