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Exchange 2010 custom DSN text

Posted on 2013-01-17
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Last Modified: 2013-02-01
Hello!

I have a problem with customizing system messages in my Exchange 2010 SP2 environment.
I have created a transport rule which rejects mail with the custom status code 5.7.230. I have no problems with supplying the "diagnostic information for administrators", but I have no faith that our users will read that message...

I have therefore followed technet and other forums so that I can customize the DSN. I have created the message to the specific status code, but when I try to send a mail it don't return the new message text, only the std. rejection message.

Anyone who have encountered this in the past?  

Best Regards

Vegard Dufseth
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Question by:HFK-IKT
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by:Simon Butler (Sembee)
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Which message are you trying to customise? Not all of them can be customised and if the NDR is generated by the remote server you cannot modify it.

Simon.
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by:HFK-IKT
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I have crated a new Status Code, 5.7.230 and associated a newly generated System Message to it.

Vegard
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by:Simon Butler (Sembee)
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That doesn't answer my question though.
What kind of messages are you trying to NDR back? In most cases you cannot just create a new status code, as there are built in system generated codes that cover most events.

Simon.
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Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

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by:HFK-IKT
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The background for this customized NDR, is that I have a transport rule that is set to reject messages to users that have left the organization. This disabled users are members of a "disabled users" group in AD, rather than having disabled their mailbox. I haven't found a built in statuscode wich give the senders an understandable NDR. When I send a mail to these users now I get a message that says the mail was rejected.

If you have another good solution for me, I will accept it gladly!

I'm apologize for the clumsy english... :-)

Vegard
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by:Simon Butler (Sembee)
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You can disable the user account without having the mailbox fail to work, so another option would be an Out of Office message on each account.

What exactly does the NDR say? It could be that the message is being rejected by Exchange for other other reasons before it gets to the transport rule system.

Simon.
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Accepted Solution

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HFK-IKT earned 0 total points
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For some reason it worked when I sent a testmessage this morning. Maybe it takes some time for the customization to work?

Thanks for the replies!

Best regards

Vegard
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Author Closing Comment

by:HFK-IKT
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What I did first worked, but it took some time for the change to apply.
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