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Restored a VMWare Virtual machine from backup to ESXi and renamed the PC and now cannot Remote desktop

Posted on 2013-01-17
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Last Modified: 2013-11-10
I restored a VMWare Virtual machine from backup to ESXi and renamed the PC and now cannot RDP into the server. I get the following error message.

The remote session was disconnected because there are no Terminal Server license servers available to provide a license. Please contact the server administrator.

I also sometimes get:

The remote computer disconnected the session because of an error in the licensing protocol. Please try connecting the the remote computer again or contact your server administrator

The server is a Terminal Server which is used in a Citrix farm. I restored to save on the massive effort of rebuilding. Also, we do have an existing licensing server with plenty of licenses.
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Question by:MSSC_support
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by:jpgobert
ID: 38786770
Have you reviewed the Windows event logs to see if you're getting any authentication or service errors or warnings?  That's where I'd check first...
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LVL 119
ID: 38786797
your license server is currently working?
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Expert Comment

by:Neil Russell
ID: 38786905
What exactly did you restore and rename? A PC or the TS Server?

Either way if you restore from a VM of another machine and then rename it to use as a DIFFERENT machine you should sysprep it.  If only life was that simple.....
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Accepted Solution

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MSSC_support earned 0 total points
ID: 38787069
I managed to resolve the issue by removing the NIC and giving it a new one and thus it got a new MAC address. That worked!
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Author Closing Comment

by:MSSC_support
ID: 39636709
Sorted this issue out myself
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