Solved

Screen freezing

Posted on 2013-01-17
6
264 Views
Last Modified: 2013-11-08
Hi,
 
 I have two monitors connected to a XP PC. 2nd monitor is set up as externded monitor.
 It has been working fine for years. All of sudden, 2nd time in two weeks, the screen looks frozen when you close the application programs. Say you worked on EXCEL. When you are done and click the close button, but the image of your spreadsheet remains on the screen.
 First time I asked the user to restart the PC and all was fine.
 Second time, yesterday, I went over to see it for myself when the user alerted me.
 The "Frozen Image" effect was on both monitors. I can click the close button on OUTLOOK, EXCEL ... etc. It did not matter. The image was still there. So I logged off (instead of restarting) and logged back in and it was all ok again.
 I guess one of three  things could have done bad or going bad: (1) monitor  (2) Video card  (3) Corrupted Video Driver.

If you have seen something like this, please help.
0
Comment
Question by:sglee
  • 3
  • 2
6 Comments
 
LVL 29

Accepted Solution

by:
ScottCha earned 265 total points
Comment Utility
I doubut it is your monitor as it only displays what is being sent to it.

Which leaves the more difficult to diagnose.

Has the video driver been updated recently?  If not then see if there is a newer driver and install it.

Have there been any changes to the system that you can think of?

I don't know what the inside of the case looks like but it can't hurt to blow out any dust/lint, also remove all cards, memory, and connecting cables and reseat them to make sure you have good connectivity.
0
 

Author Comment

by:sglee
Comment Utility
Has the video driver been updated recently?  ---> Never since I added 2nd video card first time. I was leaning towards to this.

Have there been any changes to the system that you can think of?  --> not the hardware change, because I handle those. But any other change .... users don't usually tell me.

connecting cables and reseat them  --> I will doublecheck them.

I will definately update the video driver today and post the result.
0
 

Author Comment

by:sglee
Comment Utility
I downloaded newest driver from nVidia for the video card.
Let me watch the computer for about 7 - 10 days. The user reported the problem twice within 10 days period.
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 
LVL 91

Expert Comment

by:nobus
Comment Utility
updates can be the cause also
can you do a system restore to a date it was ok? then disable updates for testing
or uninstall updates?
0
 

Author Comment

by:sglee
Comment Utility
Windows updates could be the reason if the user had not done anything to the computer.

Since I updated the video driver, I like to wait until the end of next week to see if that was the problem.
0
 
LVL 29

Assisted Solution

by:ScottCha
ScottCha earned 265 total points
Comment Utility
I think it's likely that the updated video driver might clear up the problem.

Hopefully you'll have good news to report back.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

A better way to set an LCD's resolution to make the screen bigger. For older people or those people with vision problems, a very common way to increase the screen size both with old CRT's( does anyone even still use these?) and newer LCD's is to …
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now