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Update doesn't work in windows2008 r2

Posted on 2013-01-17
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Last Modified: 2013-01-17
Hi All,
I can't do any update on my windows 2008 r2 server.
The first problem is that, if some users (not all) connect remotely (RDP) to server, they get Error "The User Profile service failed the logon. User profile cannot be loaded". By some (not all) users I could it solve by removing the user's profile locally on this server 2008r2 , but some users haven't any local profile, that I could remove, so the problem for this users is still exist.
The first problem, I can't do any updates. If I go to check Updates it continues checking forever. So I need to restart WindowsUpdateService to stop checking. And if I go to "update history" I see very many (90%) failed updates since Apr.2012.
the EvenViewer shows two permanently() events:
7023 - Source: Service Control Manager - Level: Error - Description:
The Windows Modules Installer service terminated with the following error:
Insufficient system resources exist to complete the requested service.
7036 - Source Service Control Manager - Level: Information - Description: The Windows Modules Installer service entered the stopped state.

so I don't know what to do.. somebody could help me? may be...
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Question by:iconscm
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Expert Comment

by:Erik Bjers
ID: 38787097
I am going to point at the obvious in your error message "Insufficient system resources exist to complete the requested service" which tells me that you are running out of something and my first guess will be disk space, second guess would be memory.

Please check your server to ensure that it has enough disk space and check the memory utilization.

eb
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Author Comment

by:iconscm
ID: 38787944
already checked, I have enough disk space and RAM on my pc.
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Expert Comment

by:Erik Bjers
ID: 38788031
OK the you can run perfmon while trying to update and see if any resource usage is spiking.

Also please do the following

Stop all services associated with windows update
Delete c:\windows\windowsupdate.log (or rename it)
Restart the services
Wait for an update to be attempted and then post the windowsupdate.log file here

eb
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Author Comment

by:iconscm
ID: 38788267
Thanks for advice, but meanwhile I've found on another forum a solution and applied it for me, and after restart I get BlueScreen, SafeMode is also not possible :-(((
I changed in HKLM/System/CurrentControlSet/Control
set key "RegistrySizeLimit"
to value ffffffff (4294967295) ...
after that my workstation ( Virtual Machine ) doesn't start anymore.

So I had backup from Okt.2012, and restored them, but a lot of data is missing. But I'm trying to install updates on restored server, and get another error "can't install update for silverlight", and I can't uninstall silverlight or install new version. And some of updates were installed (70%).

Than I checked for  updates again and 6 new updates were found, that can't be installed. I get error 652 and 66A.
another thing with silveerlight, I can't reinstall it.
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Accepted Solution

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Erik Bjers earned 500 total points
ID: 38788293
I would say at this point you are better off starting over, unless there is any software that requires special configuration.  You can continue troubleshooting these issues but in the end you are likely to spend far less time just starting over.

Backup any and all data that you have, format (or delete the drive) and rebuild it.  

Or since this is a virtual machine just shut it down and build a new one parallel, then you can attach the virtual drive from the problematic system to the new system and copy the data off.
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Author Comment

by:iconscm
ID: 38788324
ok, thanks for advice.. I'll do exactly like you said.  attach the virtual drive from the problematic system to the new system and copy the data off.
Thanks!
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