Could Not Find an Installable ISAM

I have a MS EXCEL (built with Excel 2007) pivot file which connects to a MS ACCESS database (built with Access 2007) and a couple of users are getting an error message that reads "could not find installable ISAM" when trying to refresh.  I have hundreds of users using this file and refreshing without issues so I dont believe it has anything to do with the connection string.  Everyone is running Windows 7 and either Office 2007 or 2010.  It works for both versions, except for these 3 people.

What could possibly be missing on these users machines?
szadrogaAsked:
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szadrogaConnect With a Mentor Author Commented:
A full uninstall/install of MS office did not solve the issue, but i did find a resolution.

Open Excel
Select File > Options
Select Add-ins
Change the manage drop down to COM add-Ins
Uncheck the box for the add-In "Data Transfer Excel Add-In"
Click OK
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<What could possibly be missing on these users machines?>>

 Given what you said, registry entires that are not correct.

 What's the connect string you are using?

Jim.
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szadrogaAuthor Commented:
here is the connection string

Provider=Microsoft.ACE.OLEDB.12.0;Password="";User ID=Admin;Data Source=\\gsi-nt1\public\pmoffice share\REPORTS\2013_Offline DB\Daptiv Pivot.accdb;Mode=Share Deny Write;Extended Properties="";Jet OLEDB:System database="";Jet OLEDB:Registry Path="";Jet OLEDB:Database Password=*****;Jet OLEDB:Engine Type=6;Jet OLEDB:Database Locking Mode=0;Jet OLEDB:Global Partial Bulk Ops=2;Jet OLEDB:Global Bulk Transactions=1;Jet OLEDB:New Database Password="";Jet OLEDB:Create System Database=False;Jet OLEDB:Encrypt Database=False;Jet OLEDB:Don't Copy Locale on Compact=False;Jet OLEDB:Compact Without Replica Repair=False;Jet OLEDB:SFP=False;Jet OLEDB:Support Complex Data=False;Jet OLEDB:Bypass UserInfo Validation=False
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
OK so your using the ACE OLE DB provider.  I would try re-installing that on the 3 machines, which is here:

2007 Office System Driver: Data Connectivity Components
http://www.microsoft.com/en-us/download/details.aspx?id=23734

for 2007 and for 2010 is here:
Microsoft Access Database Engine 2010 Redistributable
http://www.microsoft.com/en-us/download/details.aspx?id=13255

If the 2010 machine are using 64 bit Office, you'll want this one:
Service Pack 1 for Microsoft Access Database Engine 2010 (KB2460011) 64-bit Edition
http://www.microsoft.com/en-us/download/details.aspx?id=26605

  The will update the provider componets and associated registry entires.

Jim.
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szadrogaAuthor Commented:
How can I find out which version of Office is being used 64 bit vs 32 bit?

I had the user who is I believe is running Office 32 bit install the first two files you listed in your response, but still no luck.  The OS is Windows 7 64bit, does that matter?
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<The OS is Windows 7 64bit, does that matter? >>

 No.

 64 bit windows supports 32 or 64 bit Office.  Currently, only 2010 and 2013 come in 64 bit versions, so if they had Office 2007, it was certainly 32 bit.

<<I had the user who is I believe is running Office 32 bit install the first two files you listed in your response, but still no luck. >>

 Bummer.  I was expecting that to clear it up.  I would not bother with other updates until we figure it out.

<<How can I find out which version of Office is being used 64 bit vs 32 bit?>>

 For Office 2010 only, help, about will tell you which version is installed.

 In the meatime, I'll see if I can't think of something else...

Jim.
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Does the DB itself have linked tables to anything that are non-native Access tables?

If you open the DB with Access, can you access any tables it's linked to?

Jim.
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szadrogaAuthor Commented:
The access has tables linked to a .CSV file and a MySQL database table.  I had all users install the mysql ODBC driver...maybe there is something else I am missing?
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
In Access, can you open the tables it's linked to without error?

Jim.
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szadrogaAuthor Commented:
yeah, no issue at all opening the tables within Access.
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Sorry I haven't gotten back to you before this.  Work has gotten out of control past couple of days.

First, still have the problem?

Second, still feel it's a registry problem, although the only thing I can suggest is to try a repair of Office.

It seems the problem is on the Excel side rather then Access given what you've said.

Let me know where things are at...

Jim.
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szadrogaAuthor Commented:
there is definitely still an issue going on with a handful of users.  I can have the users try a detect and repair of Office or at least Excel.  Do you know the steps for preforming this for just Excel?
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<Do you know the steps for preforming this for just Excel? >>

 For Office, it's all or nothing.  You can't do a repair of a single product.  Many of Office features are shared between all the apps.

Jim.
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szadrogaAuthor Commented:
still working on a resolution for this issue
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
So the Office repair was not sucessfull?

Jim.
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szadrogaAuthor Commented:
I got the error on my machine and tried the office repair via control panel > programs/features and no luck...
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
For the 3 people, please open Excel and Access and goto help about and note the build numbers.

Also do that for one user that doesn't have the issue, but has the same environment (ie. Office 2007 under Windows 7).

Jim.
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szadrogaAuthor Commented:
see attachment
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
No attachment on your comment.

Jim.
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szadrogaAuthor Commented:
my mistake...here you go.  this attachment is from a machine that is experiencing an issue.
Info.docx
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<my mistake...here you go. >>

 I find the EE interface weird; common mistake that everyone makes.

<< this attachment is from a machine that is experiencing an issue>>

  And on a machine that's working, is it the same?

  I've already seen what I was looking for (that you were on SP2), but just want to double check.

Jim.
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
I'd like you to try this:

2007 Office System Driver: Data Connectivity Components
http://www.microsoft.com/en-us/download/details.aspx?id=23734

 which I believe will straighten things out.  It's not an office service pack, but of JET and all the ISAM drivers.

 If it won't install because it there are newer versions of the files involved, then do:

Description of Office Access Runtime and Data Connectivity Components 2007 SP3
http://support.microsoft.com/kb/2526310

There is by the way SP3 out for Office 2007, but I'm not sure what your environment is and if you'd be allowed to install that.  The two above are just data connectivity (basically JET and it's componets) and won't upset anything else.

SP3 for Office is here BTW:

The 2007 Microsoft Office Suite Service Pack 3 (SP3)
http://www.microsoft.com/en-us/download/details.aspx?id=27838

  What I'm trying to do is find something that will force a re-write of the registry entries and re-register the DLLs involved with changing as little as possible.

 It it were me, I'd be doing a complete un-install of Office 2007, then manually deleting registry entires, and finally a re-install.

  But let's see if we can't get at it with one of the above.

Jim.
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szadrogaAuthor Commented:
so my machine is having the issue and tried installing both the data connectivity components and SP3 but still no luck...
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<so my machine is having the issue and tried installing both the data connectivity components and SP3 but still no luck... >>

 Well that's a bummer.  Not sure what to tell you from here.  An un-install/re-install is all that's left to try really.

Just to double check on something, you said:

"I have a MS EXCEL (built with Excel 2007) pivot file which connects to a MS ACCESS database (built with Access 2007) and a couple of users are getting an error message that reads "could not find installable ISAM" when trying to refresh. "

  Do they get the error all the time, or just sometimes?

Jim.
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szadrogaAuthor Commented:
they get the error message all the time.  Ill see if i can get unistall/fresh install to happen.  Thanks for all your help with this.
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<Ill see if i can get unistall/fresh install to happen>>

 Do that for sure then and let me know.

Jim.
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szadrogaAuthor Commented:
do u think a reinstall of just Excel and Access would suffice?
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
<<do u think a reinstall of just Excel and Access would suffice? >>

 No, but if you think other things will be impacted, then I would start with that.  If it works, great.  If not, your only out about thrity minutes worth of work.

Jim.
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Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Nice work and thanks for posting that!

Jim.
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szadrogaAuthor Commented:
Open Excel
Select File > Options
Select Add-ins
Change the manage drop down to COM add-Ins
Uncheck the box for the add-In "Data Transfer Excel Add-In"
Click OK
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