BCM400 when call forward set on an extension receptionist gets Restricted alert on display
Posted on 2013-01-17
I have an employee that uses Feature 4 to set call forward to her cell phone. When a call comes into the receptionist for that extension, the receptionist tries to pass the caller to her extension hoping the system will forward the call to her cell phone but the receptionist gets an alert on her display showing "Restricted". If internal people try calling her extension the calls go to her cell phone as expected.
So why does the receptionist get "Restricted" when trying to pass external calls to her extension?
We are using a BCM 400 Ver 4.0.2.03. and the extension is using a T7316E handset. The call forward # is a local cell phone number.