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MS Outlook 2007 Won't Show up in QuickBooks 2012 Pro

Posted on 2013-01-17
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Last Modified: 2014-11-12
Before I had Outlook 2007 32bit and QuickBooks 2012 Pro (R12), everything was working fine.   I since upgraded to Outlook 2010 64bit but found my Google Calendar Sync was not supported anymore under OL 2010.  I uninstalled OL 2010 and reinstalled OL 2007 and now it doesn't show as an option to email Invoices out of QB?????  

I attached some screen shots of the error and email setting in QB.  In the select email drop down OL isn't listed.

If I right click a file, say from my desktop, and do a "Send To Mail Recipient" it will attach to OL an open a new email no problem! (Seems Windows knows OL is my default email Client).

I have since, uninstalled and then reinstalled OL and QB's.  No Change!

I'm Baffled!
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Question by:trinle
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webtechgal earned 500 total points
ID: 38788912
When you did the uninstall, did you use the Quickbooks Clean Install Utility?

It may help - as it sounds like 2007 is trying to look at stuff leftover from the 2010 version.

You can see the Intuit instructions and download the utility under step 2.

http://support.quickbooks.intuit.com/support/articles/HOW12212

I know dealing with different version of QB can be frustrating. Hope this helps.
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Author Closing Comment

by:trinle
ID: 38793730
So I removed QB's and used the Intuit clean up utility.... I removed my Mail Profile, Office 2007 and the instance of Visio 2010 from my computer.  I rebooted, reinstalled 2007 SP3, then QuickBooks and Walla, to send forms from Outlook in QB was magically there!
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