<div>
Hi,<br />
<br />
make sure that they are using correct email address of yours.. ask them to try deleting cached email address on their outlook and send choosing from GAL.. <br />
<br />
did they try sending from owa? <br />
<br />
and i'm sure you dont have any rules to delete/reject their mails.
</div>


Hi,

make sure that they are using correct email address of yours.. ask them to try deleting cached email address on their outlook and send choosing from GAL..

did they try sending from owa?

and i'm sure you dont have any rules to delete/reject their mails.

<div>
They send out from Outlook and I don't have any rules and firewall to block them. &nbsp;Also I've checked my spam folder. &nbsp;<br />
<br />
Let me ask them to send me again using GAL.<br />
<br />
But from Exchange admin, is there any tool we can use to trace where the email goes?<br />
<br />
Thanks
</div>


They send out from Outlook and I don't have any rules and firewall to block them.  Also I've checked my spam folder.  

Let me ask them to send me again using GAL.

But from Exchange admin, is there any tool we can use to trace where the email goes?

Thanks

<div>
you can track it from hub server. <br />
<br />
are they not getting any NDR?
</div>


you can track it from hub server.

are they not getting any NDR?

<div>
They don't get NDR at all. &nbsp; I am new for E2007. &nbsp;Is there any article talking about the trace?<br />
<br />
Thanks
</div>


They don't get NDR at all.   I am new for E2007.  Is there any article talking about the trace?

Thanks

<div>
<div class="content wysiwyg-content">
Hi Experts,<br />
<br />
May I know what steps are used to troubleshoot this issue and how to trace the missing messages? I could receive email from user A before, but not now. &nbsp;I never receive email from user B. &nbsp;I can receive email from others. &nbsp;Both users A and B seem not to have email issue with others.<br />
<br />
Thank you very much for your help in advance.<br />
<br />
EN
</div>
</div>


Hi Experts,

May I know what steps are used to troubleshoot this issue and how to trace the missing messages? I could receive email from user A before, but not now.  I never receive email from user B.  I can receive email from others.  Both users A and B seem not to have email issue with others.

Thank you very much for your help in advance.

EN

Exchange 2007 SP3, can't received internal email from certain users

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.

Windows Server 2008

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.